Senior Product Operations Specialist

Responsibilities

• Coordinate operational activities with numerous internal and external stakeholders to ensure successful implementation of programs.
• Identify programmatic and process improvement opportunities and recommend solutions.
• Establish and document workflow through lean processes.
• Utilize critical thinking, analysis, and technical understanding to assure that all information is complete and accurate.
• Perform peer reviews for quality control purposes.
• Identify issues and implement corrective actions.
• Coordinate resolution with the customer and other stakeholders such as third-party contractors.
• Coordinate closely with Product Operations leadership and product managers to complete on a timely basis.
• Identify and recommend process and system changes to improve the operations and customer service for the products team supports.
• Lead implementation of the changes. (by developing training materials for other team members focused around products/services offered.
• Perform other duties as assigned, including special projects. Minimum

Requirements

• Utilize understanding of complex technical issues (e.g., electrical code, engineering standards) to solve problems.
• Requirements - Senior Product Operations Specialist ( $25.60 - $35.87) Bachelors degree or equivalent experience is required.
• Ability to comprehend technical aspects of products is required.
• Knowledge of Microsoft Office applications (Excel, Word, Outlook, Salesforce) is required.
• Experience working in customer service or operations related field preferred.
• Knowledge of Xcel Energy processes and systems is preferred. 10-key typing ability is preferred.
• Requirements - Product Operations Specialist ($22.40 - $31.40) Associates degree or equivalent experience is required.
• Bachelors degree preferred.
• Knowledge of Microsoft Office applications (Excel, Word, Outlook) is required.

Benefits