healthcare
Posted Mar 18Medical Contact Center Assistant I
at Fortrea
GlobalRemote
Responsibilities
- Perform and support different activities as assigned – tracking various types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources.
- To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax etc.
Requirements
- Qualifications (Minimum Required): Non-degree + 3-4 years relevant experience*
- Associate degree + 2-3 years relevant experience*
- BS/BA. MA/MS/PharmD. Bachelor’s or Master’s in Pharmacy or Life Science or Medical Science or related area. Fortrea may consider relevant and equivalent
- experience in lieu of educational requirements. *Safety experience includes actual
- experience processing AE/SAE reports, generating narratives, queries, working within safety databases, and
- experience with regulatory submissions. **Relevant experience includes
- experience in the pharmaceutical, biotechnology, or CRO industry, partly in related areas such as Medical Affairs, Clinical Data Entry and Clinical Data Management, Clinical Data Monitor, Regulatory Affairs, or Quality Assurance.
- Good understanding of regulatory requirements, good Pharmacovigilance practices and ICH GCP guidelines.
- Technical proficiency with Microsoft Office suite applications.
- High degree of accuracy with attention to detail.
- Ability to work independently with moderate supervision. Preferred
- Qualifications Include: Degree preferred (but not necessary) to be in one or more of the following disciplines: Biological Sciences, Pharmacy, Nursing, Life Sciences, and Chemistry.
Additional details
- Experience (Minimum Required): Good written and verbal communication skills.
- Physical Demands/Work Environment: Office Environment or remote.
- Learn more about our EEO & Accommodations request here .