healthcare
Posted YesterdayClinical Patient Liaison - Ortho Clinic
Roanoke, United StatesOn-site
Requirements
- experience for patients and families by serving as a liaison with hospital staff to foster open communication and a positive relationship between patients and their families.
- Provides basic nursing care and performs advanced technical skills for specified age groups according to established standards.
- Exhibits competent knowledge of Electronic Medical Records and assists with chart audits.
- experience with excellent interpersonal skills.
- Licensure, Certification, and/or Registration: None required.
- Life Support: Must successfully complete AHA BLS-HCP within 6 months of hire. Other Minimum
- Must have knowledge of medical terminology, knowledge of office procedures and equipment, proficiency in computer data entry/keyboarding, ability to use electronic medical records and good organizational skills.
Experience
- Experience: 2 years of customer service
Benefits
- As part of the health care team, performs basic clerical and technical clinical services relating to the care, cleanliness, safety and comfort for patients of all ages.
- Provides patient and visitors with directions to other floors, waiting rooms, etc. Demonstrates excellent telephone etiquette and interpersonal skills when answering phones and interacting with patient, visitors, physicians and other health care professionals.
- Identifies and reports customer service issues that deviate from the mission, vision, and guiding principles of Carilion Clinic.
- Maintains productive, interdisciplinary, collaborative relationships with the care team to include staff, physicians, ancillary services and other internal/external care delivery partners.
- Provides patients and visitors with directions to other floors, waiting rooms, etc. Demonstrates excellent telephone etiquette and interpersonal skills when answering phones and interacting with patients, visitors, physicians and other health care professionals.
- Incumbents may be required to perform job-related tasks other than those specifically presented in this description. Compensation Range: $15.00 - $21.07 Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience.
- The compensation range does not include
- benefits or pension plan. Recruiter: EMILY ALLEN Recruiter Email: efallen@carilionclinic.org For more information, contact the HR Service Center at 1-800-599-2537.
- Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status.
- benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away.
- benefits available to you when you join Carilion: Comprehensive Medical, Dental, & Vision
- Benefits Employer Funded Pension Plan, vested after five years (Voluntary 403B) Paid Time Off (accrued from day one) Onsite fitness studios and discounts to our Carilion Wellness centers Access to our health and wellness app, Personify Health Discounts on childcare Continued education and training
Contact
- For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies Benefits, Pay and Well-being at Carilion Clinic Carilion understands the importance of prioritizing your well-being to help you develop and thrive.
Additional details
- Employment Status: Part time Shift: Day (United States of America) Facility: 2331 Franklin Rd - Roanoke Requisition Number: R161354 Clinical Patient Liaison - Ortho Clinic (Open) How You’ll Help Transform Healthcare: The Patient Liaison facilitates a positive hospital
- Emphasizes and promotes a professional atmosphere on unit along with excellence in patient care.
- Abates potential problem situations. performs additional functions related to operations to meet specific needs of the department. The Patient Liaison Facilitates a positive
- Performs additional functions related to operations to meet specific needs of the department.
- Serves as a resource person for patient, utilizing effective communication, courtesy, confidentiality and professionalism in all interactions.
- Provides quality service through a team oriented, collaborative approach to patient care.
- Promotes Carilion Clinic's Culture of Excellence and quality service through team work, respectful communication, maintenance of a professional environment, partnership with those we serve, and anticipation of patient/customer needs.
- Receives and screens incoming calls via telephone and patient call system.
- Routes call to appropriate individuals and takes messages accurately.
- Creates a safe, comfortable, and therapeutic environment for patients and families in accordance with Carilion Clinic standards and is respectful of patient rights.