customer support
Posted YesterdayStartup Customer Success Manager - Americas
at Ashbyhq
United StatesRemote
Requirements
- experience as a full-time Startup Customer Success Manager, Account Manager, or Program Manager.
- experience using Amplitude - Creation of a live, foundational webinar series + recorded content - Building retention best practices into our engagement with customers that extend well beyond just onboarding YOU SHOULD APPLY IF: - You have 2+ years of customer-facing
- experience supporting a complex and rapidly evolving product (for complexity, think tools like Zapier, HubSpot, and Acuity Scheduling). - You enjoy becoming a subject matter and product expert to help deliver excellent experiences when assisting our customers in solving complex challenges.
- - As they do that, our GTM teams spend a lot of time building a best-in-class customer experience.
- Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.
Benefits
- BENEFITS - 10-year exercise window for stock options.
- You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable. - Unlimited PTO with four weeks recommended per year.
- Expect “Vacation?” in our one-on-one agenda until you start taking it 😅. - Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise. - Generous equipment, software, and office furniture budget.
- Get what you need to be happy and productive! - $100/month education budget with more expensive items (like conferences) covered with manager approval. - If you’re in the US, top-notch health insurance for you and your dependents, with all premiums covered by us. Ashby’s success hinges on hiring great people and creating an environment where we can be happy, feel challenged, and do our best work.
Additional details
- Hello! I’m Jared 👋 I joined Ashby four years ago as the first member of the Startup Customer Success team.
- Since then, I have been a part of building out the onboarding and success functions across our entire startup segment.
- Today, we’re a team of fifteen spanning across the US, Canada, and EMEA.