hr
Posted 1 weeks agoSenior Program Manager, Talent & Culture
at PagerDuty
Toronto, CanadaHybrid
Responsibilities
- Establish robust governance frameworks that balance employee autonomy with organizational alignment.
- Human-Centered Design: Conduct needs analyses, focus groups, and design workshops to capture the "voice of the employee."
- Impact Assessment: Design comprehensive measurement frameworks utilizing industry-standard approaches (e.g., Kirkpatrick training evaluation method) to analyze program outcomes.
Requirements
- Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more.
- We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. Job Overview
- AI & Tech Integration: Actively incorporate AI tools into workflows—such as drafting facilitator guides and synthesizing feedback—to build scalable resources efficiently and increase team AI fluency. Core Competencies
- Education: Bachelor’s Degree (ideally in HR, Business, Education, Instructional Design, or Communications). L&D/Culture
- experience designing and delivering large-scale L&D and/or culture programs, preferably in high-growth corporate environments.
- experience in a program management role within a People/HR function (Talent, OD, or L&D).
- Methodology: Strong knowledge of Instructional Design methodologies, Organizational Development (OD) practices, and measurement strategies. Preferred
- Master of Science in Instructional Design & Technology or a closely related field. •
- Experience applying agile methodology and design thinking to people programs.
- Proficiency with e-learning authoring tools (Captivate, Articulate 360, Adobe Creative Cloud) and multimedia/video editing.
- Familiarity with eLearning design standards (SCORM, AICC). •
- Experience utilizing project management tools such as Asana or Monday.com.
- Professional trainer certifications (e.g., CPLP / CPTD, CTT+).
- The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises.
- With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations.