engineering
Posted 9 hours agoTechnical Services Engineer
at MongoDB
Dublin, IrelandHybrid
Requirements
- MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems.
- Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure.
- This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems).
- Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers.
- MongoDB is on a mission to change the way people think about databases.
- You'll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be.
- In addition, you will also be responsible for mentoring and ramping new team members and taking initiatives in building knowledge of new product lines within the MongoDB ecosystem. What you need
- Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
- Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)
- Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching •
- Be able to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc.
- Broad awareness of customer workloads and use cases, including performance, availability, and scalability •
- Ability to think on your feet, remain calm under pressure, and solve problems in real-time
- Desire and ability to rapidly learn a wide variety of new technical skills
- Experience managing large scale databases (e.g. RDBMS, NoSQL) •
- Experience with authentication systems such as LDAP, Kerberos, AD •
- Experience using or managing MongoDB •
- Experience using distributed version control systems, and in particular git •
- Experience using any cloud services stack such as AWS, Azure or GCP •
- Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators. Success Measures
- In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training
- In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam
- In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advance diagnostics.
- Also, you will be encouraged to handle technical escalations independently About MongoDB
- We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software.
- MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI.
- Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
- With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
- Learn more about what it’s like to work at MongoDB , and help us make an impact on the world!
Benefits
- Collaboration: willingness and ability to get help from team members when required, and the good judgment to know when to seek help Bonus Points •
- From employee affinity groups, to fertility assistance and a generous parental leave policy , we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys.
Additional details
- We are looking to speak to candidates who are based in Dublin for our hybrid working model.
- Along the way, our customers encounter questions and issues about how our approach to databases works for their use case.
- In Technical Services, it's our job to help these people.
- You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between.
- You'll be an advocate for customers' needs - working with our product management and development teams on their behalf.
- And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
- We consider all candidates with an eye for those who are self taught, insatiably curious, and multi-faceted.
- It’s important for candidates to check off these boxes:
- Experience building and maintaining complex mission-critical production database systems
- Experience analyzing issues holistically, from the application tier through the database, down to the storage