Software Engineer - Internal Tooling

On-site

Responsibilities

- Design and implement automation workflows that eliminate manual processes and improve reliability across customer support and operations.
- Build AI-powered internal tools that leverage LLMs and intelligent workflows to assist support agents, automate triage, surface insights, and improve response quality and speed.
- Architect and maintain integrations between third-party systems (CRM, ticketing platforms, billing systems, analytics tools, etc.) and our core product.
- Develop scalable internal services and APIs that support operational needs while maintaining high standards for security, observability, and reliability.

Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision.
We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview.
This team sits at the intersection of Engineering, and Operations, designing and developing the backoffice platforms, automation workflows, and AI-driven tools that enable our teams to deliver world-class support to our clients.
You’ll create mission-critical systems that increase efficiency, reduce manual work, and embed AI directly into our customer support and operational processes.
- Work with technologies such as React, Node.js, AWS, Azure, and Kubernetes, leveraging the right tools to solve complex challenges.
- Continuously identify opportunities to apply AI and automation to unlock efficiency gains across the organization.
- Comfortable working across the stack, with strong backend fundamentals and a pragmatic approach to frontend and internal UX.
- Experienced with APIs, integrations, data pipelines, and cloud infrastructure (e.g., AWS/Azure, Kubernetes).
- Excited about applying AI/LLMs in practical, production-grade workflows, especially in operational or support contexts.

ABOUT US Legora is redefining how legal work gets done.
We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar.
By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays.
We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law.
Joining Legora means three things. - We lean in: ownership over titles, outcomes over intentions. - We fight for excellence: high standards, direct, ego-free feedback. - We grow together: as a team and with our customers. Mission before ego.
If you’re driven by impact, pace, and raising the bar. This is the place.
Your work will have immediate, measurable impact across the company.
We believe building together in person drives better outcomes in a fast-scaling environment.
What You Will Be Doing - Own and evolve our internal backoffice systems, including support tooling, admin interfaces, and operational platforms.
- Partner closely with Customer Enablement, Engineering and Product teams to deeply understand pain points and translate them into robust technical solutions.