other
Posted 2 weeks agoManager, Information Technology
at Arctic Wolf
Bengaluru, IndiaRemote
Responsibilities
- Own service performance reporting for cloud infrastructure, network services, and SaaS applications, including availability, incident trends, SLA adherence, mean time to resolution (MTTR), backlog health, and recurring issue analysis.
- Oversee cloud infrastructure and network adjacent services , ensuring secure, reliable operations across environments such as AWS, identity platforms, and core connectivity services supporting internal applications.
Requirements
- You will maintain deep knowledge of supported business processes and operational workflows, while partnering cross functionally with IT teams responsible for developing, supporting, securing, and testing applications and underlying infrastructure.
- Leverage ServiceNow as the system of record for IT operations, ensuring accurate data capture across incident, request, problem, and change processes to support operational reporting and continuous improvement.
- Partner with ServiceNow platform owners to enhance workflows, dashboards, knowledge content, and automation that improve service delivery, reduce manual effort, and increase operational transparency. Experience &
- Requirements Deep, hands-on knowledge of ServiceNow , including incident, request, problem, and change manag ement, operational reporting, dashboarding, workflow optimization, and data quality governance within an ITIL b ased operating model.
- Broad infrastructure and cloud operations knowledge , including cloud platforms (e.g., AWS), identity services, network adjacent services, and core enterprise infrastructure required to support secure, scalable internal systems.
- Excellent communication and stakeholder management skills , with the ability to clearly articulate complex technical concepts to both technical and non technical audiences.
- If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.
- And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.
- responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
Benefits
- All India wolves receive compelling compensation and
- benefits packages, including: Equity for all employees Flexible annual leave, paid holidays and volunteer days Training and career development programs Comprehensive private
- benefits plan including medical insurance for you and your family, life insurance (3x compensation), and personal accident insurance.
- Fertility support and paid parental leave Employee Assistance Program Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law.
Contact
- Please let us know if you require any accommodation by emailing recruiting@arcticwolf.com.
Additional details
- At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change.
- Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world.
- We’re proud to be recognized by Forbes, CNBC, Fortune, CRN, Bartner Peer Insights and IDC MarketScape – but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform.
- If you’re looking for meaningful work, smart teammates and the chance to make a real impact in a high-growth company that’s redefining security operations, Arctic Wolf is the right place for you! Our mission is simple: End Cyber Risk.
- We’re looking for a/an Manager, Information Technology to be part of making this/that happen.
- Position Overview and Objective The Manager, Information Technology will contribute to our IT department to provide high quality operational and technical cloud application and cloud infrastructure management to internal business functions at Arctic Wolf.
- You will work closely with internal stakeholders to minimize the adverse impact of incidents and problems, prevent recurrence, and ensure operational reliability across cloud platforms, SaaS applications, and network infrastructure.
- This position leads a team of technical SMEs responsible for Arctic Wolf’s internal core services, serving as the primary point of accountability for service performance, operational reporting , and continuous improvement.
- Responsibilities Lead and manag e daily operations of various IT teams , ensuring alignment with strategic busi ness objec tives , effective workload manag ement, escalation handling, and t imely resolution of service issues across cloud applications, SaaS platforms, and supporting infrastructure.
- Operate within an ITIL based support model , emphasizing service quality, stakeholder communication, and engagement while establishing , tracking, and reporting operational metrics related to incidents, requests, problems, and changes.