operations
Posted 2 days agoSupport Operations Lead
at Zip
United StatesRemote
Requirements
- ABOUT ZIP Zip is the AI platform for enterprise procurement — built for humans and agents working together.
- By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.
- YOU WILL - Support Tool Administration & Tooling - You will build routing rules and automation, and leverage AI Tooling to ensure the support team runs like a well-oiled machine.
- Experience Operations, or a closely related function - Deep, hands-on Zendesk administration
- experience — triggers, automations, routing, SLA configuration, reporting, and integrations are second nature - Demonstrated ability to build from scratch: you've stood up a system, process, or program in an environment where one didn't exist before - Strong analytical skills — comfortable in SQL, Excel/Sheets modeling, and BI tools (Looker, Tableau, or equivalent); you pull your own data -
- Experience with capacity planning or workforce management — you've built a staffing model and defended it to leadership - Experiencing leveraging AI tools to streamline team workflows and operations.
- CORE SKILLS - Exceptional written and verbal communication, with the ability to simplify complex technical concepts for non-technical stakeholders. - Strong prioritization, time management, and operational discipline across multiple active issues. - Fast learner with the ability to learn on the fly, and work in gray areas TECHNICAL SKILLS -
- Experience with Zendesk -
- Experience with AI Tools (Claude, Co-Pilot) -
Benefits
- Together they’ve saved over $8 billion and processed over $500 billion in spend.
- Experience with SQL and BI Tools like Snowflake The salary range for this role is $80,000 - $140,000.
- The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise. PERKS &
- BENEFITS At Zip, we’re committed to providing our employees with everything they need to do their best work. - 📈 Start-up equity - 🦷 Full health, vision & dental coverage - 🚠 Team building events & happy hours - 🌴 Flexible PTO - 💻 Apple equipment plus home office budget We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world.