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Posted 1 weeks agoCustomer Service Agent
On-site
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Responsibilities
- Handle a range of inbound customer calls from around Western Australia.
Benefits
- benefits to enhance your work-life balance, personal development, and financial savings.
- Salary Sacrifice: Take control of your finances by saving on, technology, and work-related items through our salary sacrifice program.
- Paid Parental and Grandparent Leave: We support your family life with generous paid leave options, helping you cherish those precious moments with loved ones.
- Discounted Concrete & Quarry Products: Save on your home improvement projects with exclusive discounts on concrete and quarry products.
- Novated Leasing: Drive your dream car for less through our partnership with TFM, offering fantastic discounts on vehicles.
- Health and Well-being: Prioritise your health with discounted health insurance, access to retail outlets, and affordable gym memberships.
- Car Hire Discounts: Enjoy savings on car rentals through our exclusive car hire discounts.
- Electronics: Enjoy a 10% discount on a variety of products from JB HiFi.
Additional details
- Customer Service Agent | Rivervale The role: Reporting directly to the customer service manager , your team are responsible for delivering a high level of customer service.
- We are looking for reliable and conscientious individuals with a passion for customer service to join our friendly Customer Service Centre team located in Rivervale.
- With a strong team culture, we value our people, their personal and professional growth and readily recognise the contributions they make to our success.
- About the Role: You will pride yourself on delivering remarkable customer service and great results, to help ensure we are planning towards the perfect day for our customers.
- Effectively manage customer orders for concrete and aggregate products Shifts are 5am-1pm, 6:30am-14:30pm, 9am-5pm on weekdays as these are the business operational hours, and occasionally 5am-12pm on a rotating Saturday.
- Experience required: Training - Absolutely no logistics or construction industry
- experience necessary - learn it all through our well-established and structured 4-week training program.
- Problem Solvin g - work together and innovate to meet the challenges of the day.
- No two days are the same! Resilience - Tackle every new challenge with calm composure Curious - Work with our internal stakeholders to get the most from our network of assets Compassionate - be attentive to customer
- requirements and communicate fairly to everyone internal and external. Our