engineering
Posted 3 days agoSoftware Support Engineer I
at Candescent
SerbiaRemote
Requirements
- Requires general knowledge of Candescent software platform products, and/or services.
- Ability to work flexible hours as required for issue resolution or rotating on call shifts.
- experience (end user, FI, and internal customers). Basic
- General knowledge of Unix systems
- SQL/Oracle DB knowledge
- Experience with front end web based languages and Javascript
- Critical thinking and troubleshooting experience in complex systems
- Bachelor of science degree in software or related field
- Experience in Unix environments
- Experience in highly escalated or high volume support environments Statement to Third Party Agencies To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list.
Experience
- 2-3 years software technical support experience or education
- 2-3 year’s experience in support role
Additional details
- Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences.
- We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions—creating seamless engagement across digital, remote, and in-person channels.
- Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation.
- Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth—turning every customer interaction into a moment of clarity, confidence, and connection.
- Job Description Responsible for responding to complex inquiries of a technical or functional nature which are predominantly routine.
- Typically supports both (technical/functional) platform and product issues.
- Handles problem resolutions that may require follow-up and/or escalation to a higher level of expertise.
- May assess needs and suggest alternative configurations or services.
- Responsible for taking Ownership of critical events and providing technical analysis and insight into the current condition and recommended solution.
- Participating in research and analysis to determine the source of the issue and a recommended plan to avoid it in the future.