operations
Posted 1 hour agoOperations Project Manager
at Upgraded
Phoenix, United StatesHybrid
Responsibilities
- Manage Interdependencies & Portfolio Health: Track and oversee multiple parallel project workstreams within the call center domain, ensuring individual project milestones align with overarching program timelines and business goals.
- Coordinate Tech-Driven Operations: Manage project lifecycles within a highly automated environment, ensuring AI tools and virtual agent enhancements are seamlessly accounted for in operational rollouts.
Requirements
- Action-Oriented Execution & Governance: Balance meeting cadences with executable actions and Jira ticket management, establishing lightweight program governance to keep fast-moving initiatives on track without sacrificing agility.
- experience required, ideally within a high-growth startup, fintech, or fast-paced financial services call center environment.
- Program & Portfolio Mindset: Proven ability to manage multiple concurrent projects of varying complexity, successfully tracking dependencies and resource constraints across different workstreams.
- Tech & Automation Fluency: Comfortable operating within a tech-forward ecosystem, with the ability to naturally incorporate AI tooling and automated workflow considerations into everyday project tracking.
- Agile & Structure Agility: Proficiency in agile project management frameworks and issue-tracking software; Jira knowledge is required .
- Deep Operational Curiosity: Willingness to immerse yourself in a "learn-it-yourself" environment to gain an expert-level understanding of internal operational strategy, process mapping, and customer-facing workflows.
- English is required for all positions, as it involves interacting with staff at Upgrade's offices worldwide.
Experience
- 4+ years of project or program management
Benefits
- Since 2017, we’ve helped over 7.5 million customers access over $42 billion in consumer credit.
- We’re backed by some of the most prominent technology investors and were most recently valued at $7.3B.
- Synthesize Strategic Vision: Translate high-level operational strategies and tech-forward process updates into clear, executable project components, stages, and tasks.
- Competitive salary and stock option plan
- 100% paid coverage of medical, dental, and vision insurance Flexible PTO
- Opportunities for professional growth and development within a rapidly expanding transformation team Paid parental leave
Additional details
- Upgrade helps customers move in the right direction with affordable and responsible financial products.
- With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future.
- We’re consistently recognized for our collaborative and inclusive culture.
- Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America’s Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal.
- We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people. About the Role
- We are looking for a dynamic Project Manager in our Phoenix office to support Call Center Operations during an exciting phase of rapid growth and operational optimization.
- As part of a high-performing enablement team, you will manage a portfolio of projects aligned with our broader enterprise roadmap.
- We are looking for a self-starter who thrives on managing interdependencies, bringing structure to abstract goals, and naturally weaving technological advancements into program delivery.
- This role is based in our Phoenix office and follows a hybrid work schedule. What You’ll Do
- Cross-Functional Program Alignment: Work closely with operations, product, and transformation teams to monitor, troubleshoot, and solve systemic issues, while communicating program health, risks, and progress to internal and external stakeholders.