Customer Support Consultant/ Lab Liaison

United KingdomOn-site

Responsibilities

Collaborate with team members across IDEXX to research and resolve Reference Lab customer concerns and testing issues.
Maintain strong internal and external customer relationships through professional, clear, and empathetic communication.
Support quality management systems and compliance requirements.
Provide proactive customer outreach and resolve issues promptly to ensure an optimal customer experience.

Are you ready to make a meaningful impact on the world of veterinary diagnostics? Join our growing Lab Liaison Team! Our collaborative, solution-driven team excels at problem-solving and customer outreach.
EDUCATION: High School diploma or equivalent required; Associate or Bachelor’s degree preferred.
experience in building and maintaining relationships.
Ability to work collaboratively in a team-oriented environment, including across international teams and diverse cultures.
Excellent verbal and written communication skills, with the ability to explain complex information clearly and professionally.
Proficiency in Microsoft Office and other relevant systems, with technical aptitude to learn new tools, lab processes, and diagnostic terminology.
Ability to handle challenging conversations with professionalism and empathy, ensuring customer needs are met throughout the process.
Strict adherence to all safety standards, protocols, and protective measures is required to ensure a safe working environment.

If you’re passionate about teamwork, continuous learning, and providing an exceptional customer experience, this is an opportunity for you. PRIMARY DUTIES AND
Contribute to team growth through active participation in development programs and collaborative knowledge sharing.
Required Skills and Abilities Strong customer service and interpersonal skills with
Analytical and problem-solving skills to research and resolve issues effectively, using critical thinking to make sound decisions.