other
Posted 3 weeks agoDirector, IT Services
at Justworks
New York, United StatesHybrid
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Responsibilities
- Lead enterprise-wide initiatives such as office build-outs, tooling standardization, and other technology integrations.
- Lead and develop IT teams across IT Support, Enterprise Systems, and Network & A/V, establishing clear goals, performance expectations, and career development paths for IT team members.
- Champion documentation, knowledge sharing, and a culture of continuous improvement across IT operations.
- Establish and mature IT practices for software management and governance, user
- Drive a customer-centric service model that improves response times, resolution quality, and employee satisfaction.
- Develop and track KPIs related to service availability, incident response, employee experience, asset utilization, and overall operational health.
- Own the lifecycle management of enterprise IT platforms and software, including:
- Collaborate with Procurement, Security, and Legal to evaluate risk when introducing new tools, vendors, or architectural changes, balancing usability, security, and scalability.
- Enhance identity and access management capabilities, including SSO, MFA, lifecycle automation, device compliance, and least-privilege access.
- Own the IT operating budget, including forecasting and cost management
- Manage vendor relationships and contract negotiations to ensure strong ROI, service quality, and cost optimization.
- Perform additional duties and lead special projects as assigned to support evolving business needs and organizational priorities. How You Will Do Your Work
- Influence and leadership - You lead through trust, mentorship, and example—fostering a culture of accountability, learning, and continuous improvement.
Requirements
- At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community.
- You are a strategic, people-first technology leader who blends deep expertise in enterprise IT with a strong sense of operational discipline and empathy for the employee experience.
- You know how to balance innovation with risk - ensuring systems are resilient, compliant, and intuitive for employees.
- Partner with the People team, Security team, and other stakeholders to promote and support responsible AI adoption across the organization.
- experience in corporate IT, infrastructure, or enterprise technology.
- experience building IT strategy, executing roadmaps, and operating IT services at scale.
- experience in managing and governing software in the enterprise and addressed the Shadow IT challenges. •
- experience managing network teams to build various office networks and WiFi networks, as well as the direct
- experience designing and implementing audio/video capabilities for both on-site and remote environments, including company-wide all-hands
- Demonstrated success partnering with Security to implement Zero Trust principles, MFA, and device compliance.
- Strong working knowledge of Zero Trust architecture, identity security, endpoint security, and access governance. •
- Experience supporting hybrid or distributed workforces in high-growth environments. Preferred
Experience
- 10+ years of progressive
- 5+ years scaling distributed IT teams, ideally managing managers as a senior leader. Proven
Benefits
- As Director of Information Technology at Justworks, you will own the vision, execution, and continuous improvement of enterprise IT services.
- IT Strategy, Vision, and Business Partnership
- Partner with senior leadership to define the IT vision, strategy, and lead execution to improve IT maturity and service reliability.
- The base wage range for this position based in our New York City Office is targeted at $235,000-$300,000 per year. #LI-Hybrid #LI-RG1
- Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
- For more information about Justworks’ Total Reward Philosophy, including all of the perks and
Contact
- benefits we are proud to offer our team members, please visit Total Rewards @ Justworks .
- If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com .
Additional details
- We work hard and care about our most prized asset - our people.
- We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues.
- If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.
- We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values
- If this sounds like you, you’ll fit right in. Who You Are
- You’ll lead teams responsible for end-user support, corporate network and collaboration platforms, endpoint and asset management, and AV - ensuring Justworkers have seamless, secure access to the tools they need to do their best work.
- Reporting directly to the VP of Digital Security and IT Services, you operate as a trusted partner in strengthening Justworks’ security posture through sound IT architecture, disciplined operations, and thoughtful governance.
- Through close partnership with our Engineering, Product, Revenue, Operations, and Corporate divisions, you’ll shape an IT organization that can scale with business, enable innovations, and stay grounded in Justworks’ values.
- Equally comfortable setting long-term strategy and rolling up your sleeves to solve complex operational challenges, you bring a pragmatic, data-driven approach to IT leadership with a strong security mindset.
- You’ve partnered closely with security leaders to embed secure-by-design practices into identity, access, endpoint management, and service delivery.