Customer Experience Specialist

United StatesRemote

Requirements

Each shift consists of 5 days within a 7 day cycle (Sunday to Saturday), with both Saturday AND Sunday availability required to support our peak times and shifts are assigned based on business needs.
Must haves - Fluent, professional-level English (spoken and written) - 2+ years of
experience in customer support via chat or voice - 2+ years using CRMs like Zendesk or Salesforce - 2+ years using Google Workspace (Docs, Sheets, Gmail, etc.) in a work se - An ability to thrive in fast-paced, cross-functional environments - A proactive problem-solver who takes initiative without waiting for direction - Strong attention to detail and sound judgment, especially under pressure - A collaborative attitude that contributes to team success Your
Responsibilities - Deliver fast, accurate, and empathetic support to professionals across chat, voice, and email, resolving shift, payment, and platform-related issues in real time - Navigate tools like Zendesk and Salesforce to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation - Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary - Personalize communication using macros, proofread

We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers.
This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.

Founded in 2016, we are a remote-first team of over 1,000 people building a top YC company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022.
experience and internal operations - Support onboarding by guiding new workers through platform workflows and helping them gain confidence quickly - Uphold our values https://www.clipboardhealth.com/careers such as unreasonably fast, ownership, and uncomfortably high standards in every interaction System