Product Support Specialist, Pacific/Mountain Time

Remote

Requirements

AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires.
Founded in 2019, Linear has become the platform of choice for more than 25,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products.
experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users. -
Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile). - Familiarity with SQL, Javascript, APIs, and GitHub is a plus.
experience in these areas, curiosity to learn more is desirable as well.

Here's what you can expect: - Competitive salary and equity - Employee-friendly equity terms including early exercise in the US and extended exercise windows - Daily meal and coffee stipend on every workday - Paid co-working space or desk - Health coverage (based on country requirements) - 5 weeks paid vacation, plus local statutory holidays - 4 months paid parental leave - Paid month off after 4 years & every 2 years thereafter - Regular team events and off-sites - Remote-first with no required commute

Experience team works in Linear https://linear.app/now/cx-in-linear - A video series: Conversations on Quality https://linear.app/quality - Our recent Series C Fundraise https://linear.app/now/building-our-way and Giving our team liquidity https://linear.app/now/giving-our-team-liquidity-through-linear-s-first-tender-offer Linear is an equal opportunity employer.

At Linear, we're building the product development system for teams and agents.
Today, our team is distributed across North America and Europe, and we’re continuing to grow internationally.
What unites us is relentless focus, fast execution, and a deep care for software craftsmanship.
Over the past years, Linear has experienced incredible organic growth and has become an instrumental tool for many of the world’s best product teams.
We believe customer support should always feel like an extension of that experience.
As a Product Support Specialist at Linear, you’ll contribute to the future of our product by surfacing customer feedback and insights, contributing to our technical documentation, and engaging a technical customer community via social channels.
Location & work mode Linear is a remote-first company.
This role is open to candidates based within U.S. and Canada Pacific or Mountain Time.
You can work from anywhere within those time zones.
We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel.