Technical Support Engineer

Amsterdam, NetherlandsOn-site

Responsibilities

Drive resolution by digging in and escalating challenging tickets
Ensure that all tickets meet our service level agreements
Create and update non-technical and technical documentation as the product evolves
Report to the company any common themes or questions that arise and driving change
Develop and improve support processes
Track record in a similar customer-facing role OR strong ability to empathize with customers and be their advocate •

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences.
With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever.
experience to our customers through our extensive product knowledge of Amplitude. An agent leverages their specialized knowledge and skills to research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner.
experience through their lifecycle as an Amplitude customer. In addition to being a product expert, you'll have the opportunity to take on projects that will help our company scale and grow.
experience using Amplitude and working with our team
Completed your Bachelor’s Degree
Experience with using SDKs and APIs
The ability to present yourself with professionalism, friendliness, and a willingness to assist
Ability to learn and explain a technical product or concept
Familiarity with Support tools such as Zendesk, Intercom, Confluence, and Linear Our Values:
Our customers love us! They've said we're the #1 product analytics solution for 15 quarters in a row on G2.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions.
We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off.

Learn more at amplitude.com .
Any emails from the Amplitude recruiting team will come from an @ amplitude.com email address.

Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams.
As an organization, we deliver for our customers by living our values.
We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.
We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive. About the Team
Our goal is to remove blockers to product adoption and drive value realization for Amplitude’s customers.
The team also partners cross-functionally with Product and Engineering to advocate for our customers and ensure a high-quality
Answer and/or escalate all support tickets via email and chat
Including an on-call weekend support once per quarter and voluntary on-call holiday support
Work closely with Customer Success Managers to drive data trust in key accounts
You'll be a great addition to the team if you have: