Mortgage Flood Insurance Customer Support

United StatesRemote

You are nearing today's limit. Upgrade for unlimited access.

Responsibilities

Handle account-closing–related unblock requests.
Submit bi-weekly reconveyance requests to ProTitle following audit approval.
Review and clear OFAC-blocked LIDs in accordance with regulatory requirements.
Coordinate with Flood and HOI agencies to resolve coverage, renewal, and compliance issues.
Back-End & Account Servicing Review, manage, and resolve CH Back-End–tagged tickets in a timely and accurate manner.

The position requires strong attention to detail, cross-functional communication, and the ability to manage time-sensitive and audit-sensitive requests.
Familiarity with compliance concepts such as OFAC and audit processes is a plus.
Proficiency with internal servicing systems and ticketing platforms.

About the Company: We have invented a new credit card powered by an advanced asset-securing platform that enables us to offer much lower APRs to consumers.
This role supports end-to-end account closure processes, insurance management, compliance reviews, payment processing, and escalated customer support functions.
Insurance Management Manage flood insurance renewals and Letters of Lender (LOL) end-to-end.
Manage Homeowners Insurance (HOI) renewals end-to-end for condo accounts.
experience in mortgage servicing, loan operations, insurance servicing, or financial services preferred.
Strong knowledge of account closure, payoff processing, reconveyance, and insurance renewals.
Must be from the Philippines Can work Pacific Standard Timezone Work Setup Permanent work-from-home/ remote US Business Hours (Pacific Time) Occasional weekend work depending on business needs What's in it for you? HMO coverage Internet allowance (up to $50/month for a 30 Mbps+ connection) Option to add one dependent to your HMO if you waive the internet allowance Equipment provided— we’ll ship it to you after background check clearance.
Additional Information Compensation paid twice a month, deposited in your bank account — no delays! We use a time tracking application (Time Doctor) We pay on an hourly basis in USD

Our Seed round was led by Max Levchin and our Series A by Founders Fund - with participation in both rounds by Sequoia, NYCA, and others.
Our work involves building the world’s first completely autonomous asset-securing process, world-class risk models for underwriting, and an incredibly smooth & efficient product
We’re looking for detail-oriented, driven, and intuitive operations specialists who want to work with intelligent, motivated, intense, and interesting people to support the company in its goal of offering cutting-edge products and excellent customer service to its clients. Cultural Values: 1.
Depth and rigor of thought - We try to be rigorous in our thinking & dive into the details. 2.
Minimalist - We are spartan in our design, in our code, and even in our processes. 3.
Speed of execution - We move fast & value decisiveness.
Job Summary Responsible for managing complex account servicing tasks related to CH portfolios.
Assist with payoff quote requests from CH and lenders.
Process account closure endorsements end-to-end, including both Self-Serve and internal requests.
Post manual payments accurately and in compliance with internal controls.