other
Posted 3 days agoIT Solution Lead
at Xcel Energy
Minneapolis, United StatesOn-site
Responsibilities
- Represent business partners/stakeholders in input to strategic planning and investment prioritization.
- Establish and maintain collaborative partnership with internal partners.
- Facilitate delivery meetings and ceremonies.
- Lead analysis and design.
- Review solution performance, and continually assess health of systems and processes, driving action to avoid service disruption and minimize impacts.
- Drive alignment with stakeholders on maintenance activities and schedules.
Requirements
- They provide in-depth knowledge of the business needs, business processes, and corresponding solutions.
- Requirements Bachelor's degree in Technology, Science, Business or related field, or 4 years of
- Experience with Project or Product delivery practices, including SDLC, Agile, and Waterfall.
- Demonstrated ability to recommend innovative solutions to meet business needs.
- Demonstrated in depth knowledge of end-to-end process and system capabilities, as well as industry standards and emerging technologies and methods.
- Demonstrated ability to build functional and technical subject matter expertise, process and tools expertise, and drive consistency in processes.
- In-depth knowledge or the ability to quickly attain expertise on core IT components within the respective domain.
- Experience with ServiceNow CMDB.
- Experience with ServiceNow IT Asset Management (ITAM) including, SAM Pro, HAM and Contract Modules).
- requirements into ServiceNow configuration and governance.
- Experience supporting audit readiness, compliance, and reporting for software and hardware assets.
- Proven ability to work cross-functionally with infrastructure, endpoint, security, finance, and service teams.
- Experience integrating endpoint or discovery tools (e.g., Intune, JAMF, Microsoft Configuration Manager, Nexthink) with ServiceNow.
- Familiarity with software license models, publisher rules, and entitlement metrics.
- Experience supporting enterprise audits or regulatory environments.
- Preferred ServiceNow certifications CSA, CIS-ITSM, CIS-ITAM, CIS-SAM, CIS-HAM, CMDB.