customer support
Posted 1 hour agoSystems Support Specialist II
at HighLevel
Dallas, United StatesRemote
Requirements
- Responsibilities - Monitor and resolve incoming tickets in Freshdesk/Slack. - Troubleshoot common application issues (Zoom, Slack, ClickUp, Google Drive). - Reset passwords and assist with Google Workspace 2FA issues. - Add/remove users from Google Groups and distribution lists. - Perform basic Mac hardware troubleshooting (e.g., keyboard, trackpad, Wi-Fi). - Escalate complex issues to Tier 2/3 support when necessary. Required
- Qualifications - Bachelor's degree in Business Administration, Information Systems, or related field - 4-6 years of IT support experience. - Hands-on
- experience with: - Freshdesk or another IT ticketing system. - Addigy or a similar MDM solution for macOS. - Google Workspace (Gmail, Drive, Admin console). - Basic knowledge of macOS troubleshooting. - Strong communication skills in English. - Ability to work independently, follow SOPs, and document work clearly.
Additional details
- About HighLevel HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth.
- We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond.
- Our platform empowers users across industries to streamline operations, drive growth, and crush their goals.
- HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day.
- Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 micro-services, and supports over 1 million domain names.
- Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment.
- We are building more than software; we are building a global community rooted in creativity, collaboration, and impact.
- We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
- Our Impact Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve.