customer support
Posted Jun 26, 2025IT Support Specialist
at openai
Seattle, United StatesOn-site
Responsibilities
- responsibilities include resolving incoming support requests, coordinating with vendors for equipment procurement, repairs, and maintenance, and actively participating in process and systems improvement initiatives.
Requirements
- You should excel at clear communication with both technical and non-technical stakeholders, have robust expertise in IT systems (with a strong background in macOS, and ideally Windows), and thrive in collaborative, fast-paced environments.
- You might thrive in this role if you: - Have strong technical expertise in macOS (with a working knowledge of Windows as a plus), identity and device management (e.g., Azure AD, Jamf, Intune), and enterprise collaboration tools like Google Workspace, Office 365, Slack, and Atlassian products.
- - Excel at troubleshooting and problem-solving within Mac and macOS environments, ensuring smooth operations for users. - Have
- - Possess a customer-first mindset and the ability to clearly articulate technical details to diverse audiences.
- About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence
Benefits
- - Are proactive in process improvement and vendor management, with added value in mentoring junior team members, automating workflows via scripting or low-code tools, and managing IT projects as a bonus.
Additional details
- About the Team The IT Services and Support team is responsible for providing seamless, efficient, and reliable IT solutions across the organization.
- We handle frontline IT support, manage vendor relationships and equipment inventory, and continuously improve our processes and documentation to enhance the overall employee experience.
- About the Role As an IT Support Specialist, you will be the first point of contact for troubleshooting hardware, software, and network issues. Your
- We’re looking for people who are customer-focused, technically proficient, and proactive in enhancing IT processes.
- This role is based out of our Bellevue, San Francisco, or Mountain View office and requires 5 days in office per week.
- We offer relocation assistance to new employees. In this role,
- you will: - Improve Support Systems and Processes: Collaborate with cross-functional teams to identify opportunities for improvement, support the creation and maintenance of repeatable workflows (such as onboarding and device imaging), and contribute innovative ideas during IT team meetings. - Collaborate across OpenAI: Work closely with cross-functional teams (Security, Facilities, People Ops, etc.) to ensure seamless employee experiences.
- Clearly articulate issues, potential solutions, and timelines to both technical and non-technical stakeholders. - Act as Frontline IT Support: Serve as the primary point of contact for troubleshooting hardware, software, and network issues, ensuring prompt and reliable resolution of employee requests. - Manage Vendors and Equipment: Coordinate with vendors for procurement, repairs, and maintenance while managing hardware and software inventories to maintain secure, up-to-date, and standardized systems.
- - Demonstrate excellent written and verbal communication skills, ensuring clarity and professionalism in both internal and external interactions.
- experience orchestrating high-production all-hands events, managing the AV and technical aspects to ensure successful outcomes.