customer support
Posted Apr 14Customer Success Manager, Sports and Entertainment
at Mashgin
Remote
Requirements
- experience for over 40 million users.
- Customers just place their items on our kiosks and our AI rings up their entire order in less than a second.
- We’re not just building cutting-edge AI—we’re creating real-world impact and unforgettable experiences.
- Backed by a well-funded Series B, we’re also one of the rare AI startups that’s already profitable.
- Position Summary The Customer Success Manager for Sports & Entertainment owns the venue relationship from go-live through renewal.
Additional details
- About Mashgin Mashgin powers the world's best checkout
- Mashgin's technology powers over 1 billion transactions at your favorite locations, including over half of all US professional sports teams, 4,000 convenience stores, major airports, universities, and more.
- Our secret? A culture of extreme ownership, autonomy, and customer obsession.
- At Mashgin, we are building something extraordinary by challenging conventional wisdom.
- We’ve thrown out the old rules to focus on what truly matters: creating a kickass product that makes people say, 'Wow'.
- We don’t care about short-term wins; we build systems that stand the test of time.
- If you thrive in a culture of excellence without compromise and want to see your work have an immediate, remarkable impact, you’re in the right place.
- Your accounts are stadiums, arenas, and event centers — high-volume, high-visibility, and unforgiving when something goes wrong on game day.
- You know your accounts cold, monitor them on a cadence, and show up to every client conversation with data and a reason.
- You know that a broken kiosk during a playoff game is not a support ticket — it’s a crisis.