other
Posted 1 weeks agoService Assessment Agent
On-site
Responsibilities
- Develop and commercialize educational/instructional materials to foster self sufficiency through “The Link and “RenewU” to support operation, installation, service and administrative leaders and technicians Develop and commercialize educational materials to foster self-sufficiency through “The Link and “RenewU” to support operation, installation, service and administrative leaders and technicians Collaborate with Field Ops Team to evaluate retail operation performance regarding Renewal retail agreements,
- Collaborate with Field Operations team to evaluate retail operation performance regarding Renewal retail agreements, policies, processes, and standards linked to installation, product quality, signature service and customer experience.
Requirements
- experience Uses the service assessment methodology script and technology to validate services that are more complex and may are more complex and require a more experienced service technician visit.
- experience through soft skill and conflict resolution skills providing to provide brand promise through signature delighting customers via Renewal’s Signature Service methodology and tactics to include soft skills and conflict resolution.
- REQUIREMENTS College degree in business or related field, or equivalent combination of education and experience.
- experience of Renewal retail technology platforms (rForce, Mitel) is preferred.
- Understanding of current technology and department processes.
- Demonstrated ability to overcome objections, negotiate positive outcomes and present positive image of the company High level of emotional intelligence and listening skills Strong written and verbal communication skills, ability to build relationships at all levels.
Benefits
- PAY RANGE: $28.05 - $52.55 CULTURE AND
- To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and
- benefits may vary by position or location, we’re proud to offer a comprehensive Total Rewards Package designed to support your well‑being, growth, and future. Our
- benefits include: 401 (k) Plan, Employer Fixed Contributions & Company Matching Profit Sharing
- Medical, Dental and Vision Coverage
- Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA) Life Insurance Paid Time Off & Paid Holidays Paid Maternity Leave & Paid Parental Leave
- PROFIT SHARING: In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate.
Additional details
- ANDERSEN CORPORATION SUMMARY: At Andersen, we see possibility everywhere, every day and in everything we do.
- The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.
- Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector.
- Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.
- JOB DESCRIPTION: This position is responsible for communicating, diagnosing, coordinating, and ensuring all Service appointments for Corporate and Affiliate locations, by communicating directly with our customer.
- This position must collaborate with a broad cross-section of RbA departments and business associates including retail affiliate and corporate management, retail quality, installation crews, service technicians and external contractors.
- Additionally, data analysis and knowledge development which focus on identifying and prioritizing product, Installation and Service procedures and best practices are central to the position.
- Understands and utilizes technology and processes developed through the Field Operations team.
- The position focuses on assessing service to improve capacity, first time through and signature service within the network. These
- responsibilities will be achieved while supporting and representing the Brand and Brand promise through signature service, while delighting our internal and external customer. POSITION