Manager, Gold Glove

at Wealthsimple

(canada), CanadaHybrid

Responsibilities

BUILD SOMETHING PEOPLE LOVE Wealthsimple's mission is to help everyone achieve financial freedom – by making financial services simple, transparent, and low-cost.

Requirements

experience for Wealthsimple's highest-value clients.
experience managing other Team Leads Cross-functional
experience: Proven ability to partner with Sales, Operations, or Product teams to drive shared outcomes Client-facing background:
experience in financial services or fintech in a leadership capacity - Familiarity with Canadian wealth management, brokerage operations, or high-net-worth client service -
Experience managing teams through periods of significant growth or organizational change - Bilingual capabilities in French and English - Comfort with data visualization and performance reporting tools WHY WEALTHSIMPLE? 🌸 Top-tier health
That means we're always looking for better ways to work — whether that's new tools, AI, or rethinking how we approach a problem.
AI in Hiring: We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, or assessing responses.

Experience

experience: Minimum 2–3 years of people management experience, including

Benefits

We're Canada's largest fintech, trusted by over 3 million clients with more than $100 billion in assets.
In this role, you will be expected to: - Lead through your Team Leads: Coach, develop, and hold accountable a team of Gold Glove Team Leads, enabling them to build high-performing, client-obsessed teams - Own team-wide performance: Set and drive KPIs including net deposit volume, transfer completion rates, CSAT, SLA adherence, and quality metrics — translating results into actionable improvements - Shape strategy with senior leadership: Work closely with Senior Leaders to define the Gold Glove vision,

Additional details

We move fast, we own our work, and we care deeply about the people using our products.

We're proud of what we've built — and we're just getting started.

About the Team: The Gold Glove team partners with our Commercial organization to help clients onboard their funds to Wealthsimple.

We practice extreme ownership, working with clients from initial contact through transfer completion.

As a high-touch service team, we prioritize quality and proactive client support throughout the onboarding journey.

As Manager, Gold Glove, you will lead a team of Team Leads and their respective Gold Glove Associate and Senior Associate teams, overseeing the end-to-end onboarding

This is a high-impact leadership role at the intersection of client experience, commercial growth, and operational excellence.

experience — building infrastructure that grows without sacrificing quality - Manage complex escalations: Act as the final escalation point for sensitive client situations, applying sound judgment to protect client trust and Wealthsimple's reputation - Lead through change: Champion organizational transitions and evolving priorities, ensuring your teams have the clarity and support needed to maintain excellence through ambiguity - Build team culture and capability: Foster a high-performance culture where

your impact by making the people around you better - Commercial collaborators: You understand the relationship between exceptional onboarding and net deposit growth, and know how to partner with Sales without losing sight of the client

experience - Data-informed decision makers: You use metrics to identify trends and drive meaningful change, balanced with qualitative judgment and genuine client empathy - Resilient change leaders: You don't just survive ambiguity — you create structure and confidence within it - High-accountability operators: You own outcomes, not just activities — diagnosing fast, communicating clearly, and course-correcting with urgency when results are off-track

Manager, Gold Glove

Responsibilities

Requirements

Experience

Benefits

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