other
Posted 3 weeks agoManager, Gold Glove
at Wealthsimple
(canada), CanadaHybrid
Responsibilities
- BUILD SOMETHING PEOPLE LOVE Wealthsimple's mission is to help everyone achieve financial freedom – by making financial services simple, transparent, and low-cost.
Requirements
- experience for Wealthsimple's highest-value clients.
- experience managing other Team Leads Cross-functional
- experience: Proven ability to partner with Sales, Operations, or Product teams to drive shared outcomes Client-facing background:
- experience in financial services or fintech in a leadership capacity - Familiarity with Canadian wealth management, brokerage operations, or high-net-worth client service -
- Experience managing teams through periods of significant growth or organizational change - Bilingual capabilities in French and English - Comfort with data visualization and performance reporting tools WHY WEALTHSIMPLE? 🌸 Top-tier health
- That means we're always looking for better ways to work — whether that's new tools, AI, or rethinking how we approach a problem.
- AI in Hiring: We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, or assessing responses.
Experience
- experience: Minimum 2–3 years of people management experience, including
Benefits
- We're Canada's largest fintech, trusted by over 3 million clients with more than $100 billion in assets.
- In this role, you will be expected to: - Lead through your Team Leads: Coach, develop, and hold accountable a team of Gold Glove Team Leads, enabling them to build high-performing, client-obsessed teams - Own team-wide performance: Set and drive KPIs including net deposit volume, transfer completion rates, CSAT, SLA adherence, and quality metrics — translating results into actionable improvements - Shape strategy with senior leadership: Work closely with Senior Leaders to define the Gold Glove vision,