sales
Posted YesterdaySales Ops Support Analyst
at Candescent
Us Georgia Atlanta Office, GeorgiaRemote
Responsibilities
- Review customer requests and identify contractual, operational, and billing implications.
- Create and maintain Standard Operating Procedures (SOPs), process documentation, and customer-facing documentation.
- Build and maintain sales quotes within Salesforce and CPQ platforms.
- Ensure contracts, quotes, and supporting documentation are accurate, complete, and properly maintained for audit and compliance purposes.
- Collaborate with Legal, Finance/Billing, Sales, and Operations teams to facilitate efficient contract execution and customer onboarding.
- Support billing and provisioning processes and ensure contractual obligations are accurately reflected in downstream systems.
- Identify process improvement opportunities and contribute to the development of scalable operational procedures.
Requirements
- This position requires a unique blend of strong writing skills, business acumen, technical proficiency, and attention to detail.
- Manage multiple priorities and deadlines while maintaining a high degree of accuracy and professionalism. Required
- experience in the banking, financial services, or related regulated industry. Strong
- Exceptional written and verbal communication skills with the ability to produce clear, professional business and legal documentation.
- Working knowledge of Salesforce.
- Ability to work effectively with stakeholders across Sales, Legal, Finance/Billing, and Operations.
- Strong organizational skills with the ability to manage multiple deadlines simultaneously.
- Experience with Salesforce CPQ.
- Experience with Zuora, ServiceNow, and Salesforce Service Cloud. Background supporting contract lifecycle management, sales operations, deal desk, legal operations, or commercial operations functions.
- Experience creating process documentation and SOPs.
- Understanding of billing, provisioning, and customer onboarding processes.
- Ideal Candidate The ideal candidate is equally comfortable drafting contractual language, creating process documentation, and building quotes within Salesforce.
- They have a sharp eye for detail, can quickly understand complex business requirements, and possess the ability to translate those
Additional details
- Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences.
- We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions—creating seamless engagement across digital, remote, and in-person channels.
- Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation.
- Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth—turning every customer interaction into a moment of clarity, confidence, and connection.
- We are seeking a detail-oriented and highly organized Sales Ops Support Analyst to support the development, documentation, and execution of customer agreements and sales transactions.
- The successful candidate will serve as a key liaison between Sales, Legal, Finance/Billing, and Operations, ensuring customer agreements accurately reflect business terms while maintaining compliance with internal policies and operational requirements.
- Our team prides itself on integrity, accountability, and ownership , and we are looking for someone who demonstrates those values in every aspect of their work. Key
- Responsibilities Draft, review, edit, and manage customer contracts, amendments, order forms, statements of work, and other commercial documents. Translate business
- requirements and deal terms into clear, accurate contractual language while ensuring alignment with company standards and approved legal provisions.
- Partner closely with Sales and Legal teams to negotiate, revise, and finalize agreement language.