Drive omni-channel and virtual selling; ensure clienteling through client books, outreach, and loyalty programs.
Lead customer data capture to support marketing and repeat business.
Build community networks to support recruiting and brand awareness.
Inspire the team to exceed performance standards across all selling channels.
Execute visual directives and ensure an impeccable store environment.
Operational Excellence Oversee opening/closing procedures, cash handling, and facility security.
Manage schedules and payroll budgets; adjust staffing to business needs.
Ensure compliance with policies, safety, and loss prevention standards.
Support inventory management, cycle counts, and shipment accuracy.
Manage live stream shopping sessions and leverage social media trends to drive engagement.
Drive for Results : Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Requirements
Responsibilities Client & Service Leadership Model Kate Spade Service behaviors and selling standards; lead a high-energy, client-focused environment.
Proficient in Microsoft Word, Excel, PowerPoint, and Outlook; experienced with retail systems.
Ability to analyze selling reports, identify trends, and react quickly.
Strong English language proficiency. (for EU) Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).
Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
What Kate Spade can offer you: An inclusive, innovative, and fun working environment Internal mobility & career progression 1 paid volunteering day per year and opportunities to volunteer with global projects.
Learning & development opportunities with our Ambassador Programme Regular social events Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion councils.
Attractive employee discount Compelling incentive programme Our Competencies for All Employees Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s
Additional details
Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic.
Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more.
Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.
Our company name Tapestry, represents the diversity of our brands and the diversity of our people.
We know that having a diverse range of perspectives, backgrounds and experiences makes us more innovative and successful and it brings us closer to our consumer.
Our goal is to create a culture that is equitable, inclusive and diverse - where all of our employees, customers and stakeholders thrive.
As an Assistant Store Leader you partner with the Store Leader to maximize store productivity and profitability through leadership, coaching, and operational excellence.
You set the tone on the sales floor, elevate service through omni-channel and virtual selling, and create an inclusive environment where associates can thrive as their authentic selves. Key
Empower the team to personalize experiences and resolve customer issues effectively.
Team Development & Leadership Recruit, onboard, and develop diverse talent; provide coaching and manage underperformance.