other
Posted Jan 30Technical Enablement Director
at Sentry
San Francisco, United StatesRemote
Responsibilities
- - Design and own all end-user training content that will be used by CSMs and SEs to deliver to our customers and prospects - Create and deliver an instructor-led training curriculum that would inspire customers to use our product, through virtual group training, and in-person workshops (when it’s safe to travel!) - Work in close partnership with sales and marketing to track progress of leads within the Sentry University - Collaborate with Product and Engineering to ensure the enablement materials are
- - Develop programs and training materials to drive the onboarding and ongoing technical enablement of our technical customer facing teams for topics related to our space (logging, monitoring, cloud, etc).
- - Develop KPIs that measure adoption and effectiveness of the training programs.
Requirements
- This role requires strong technical expertise and a deep understanding of the Software Development Life Cycle (SDLC) and related technologies.
- experience working with technical products in customer-facing roles—and you’re eager to join a fast-growing team delivering real value through an exceptional product—we’d love to meet you. In this role
- experience - Create a comprehensive training strategy to enable our customers to quickly ramp on our platform, and accelerate their TTV - Build out and operationalize an engaging certification program for customers, partners, and employees.
- experience in technical training development and delivery - BA/BS degree in CS or Computer Engineering-related field or equivalent
- experience is mandatory - Strong verbal and written communications skills with an ability to build rapport and credibility with technical and business audiences - Strong presentation skills - Significant
- experience working with customers and partners, both remotely and in person - Ability to think out of the box to develop structured training plans, actions, and measurable metrics -
Benefits
- With more than $217 million in funding and 100,000+ organizations that believe we’re on to something, we're building performance and error monitoring tools that help companies like Disney, Microsoft, and Atlassian spend less time fixing bugs and more time building products.