Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis Execution: Manage and sequence delivery of business intent, build business
Oversee multiple projects and programs concurrently Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability Strategic; analytic orientation: A proven track record of decision making and problem solving based on analytics.
Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands Leadership: May manage and develop multiple analysts.
Requirements
You will also have the opportunity to work with FinTech providers of money movement experiences to maximize customer engagement and experience.
experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise.
Previous consulting experience is a plus Basic
Qualifications: Bachelor’s Degree At least 4 years of
experience performing quantitative analysis At least 4 years of
experience performing qualitative analysis At least 2 years of
experience performing people management At least 2 years of
Qualifications: Master’s Degree 2+ years of
experience in financial services 1+ year of
experience in consulting Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.
All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
The minimum and maximum full-time annual salaries for this role are listed below, by location.
Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting.
Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $230,400 - $263,000 for Business Director Richmond, VA: $209,500 - $239,100 for Business Director New York, NY: $251,400 - $286,900 for Business Director Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).
Contact
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com .
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Additional details
Experience Strategy & Analytics Lead - Small Business Bank As a Business Director at Capital One, you will apply your strategic and analytical skills to major company challenges.
You’ll team with world-class professionals to develop and test strategies that ultimately impact the bottom line.
And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.
Small Business Bank is Changing Banking for Good by creating a nationwide digital small business bank.
You will be core to this mission moment by helping us build amazing digital customer experiences that will continue delighting our customers.
In this role, you will work closely across multiple functions of the bank (product managers, business segment leaders, call center and branch teams) to deliver exceptional customer experiences that drive long-term customer retention while maintaining an efficient cost-to-serve.
The Day-to-Day: High Visibility & Impact Business Cases : Regularly share analysis and strategic recommendations with senior stakeholders on which customer
Share business cases across stakeholders in Product, Fraud, Data, Strategy to motivate action Deep-Dive Analysis : Act as the Small Business Bank's expert digital product analytics function.
Frame complex customer pain points, perform exhaustive data analysis, and synthesize findings into novel, high-leverage insights Partnership with Product Managers: Partner with product managers to set goals and monitoring framework and build and monitor A/B testing rigors before product feature launch Voice of Customer: Deeply understand our customers via research, survey, call listening, and analytics to embed the small business owner’s perspective into everything we do People Leadership: Manage a team of
Coaching and mentoring associates with a goal of developing and retaining talent at Capital One Product: Develop and implement new product and pricing strategies for various lending products; lead product level data modeling/analytics Marketing: Lead direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel.