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Posted 4 days agoPersonal Shopping Manager @NET-A-PORTER
at Yook
New York Usa, United StatesHybrid
Requirements
- You will be a result-oriented leader with the proven ability to inspire sales as the result of outstanding service An evident passion for and in-depth knowledge of Women’s fashion is essential Strong customer-centric mindset with excellent service skills and the ability to build lasting relationships Prior
- experience working with or managing high value customers in North America, with cultural awareness and market knowledge to drive engagement and sales Natural leadership, people orientation, high energy and drive, confidence in decision-making, and proactively manage change in a rapidly growing team Collaborative mind-set, comfortable with managing projects across time zones and collaborating with different departments and teams across the business Strong entrepreneurship, strategic and analytical depth and
Benefits
- Some of the essentials for you to know are: Location: New York Office Reporting into: Personal Shopping Director, North America Schedule : Hybrid (Monday – Thursday in office, Friday remote) Employment type: Permanent Besides a competitive salary, we can offer you: Performance bonus schemes dependent on the type of role you are in 401(k) plan that both you and the company contribute to A portal with an array of discounts on things like theme park and cinema tickets Our famous staff discount along with
Additional details
- NET-A-PORTER is the leading luxury fashion destination for women.
- The first digital platform of its kind, NET-A-PORTER has revolutionised the way women shop, delivering fashion, fine jewelry & watches and lifestyle collections to the world’s most discerning women.
- Today, NET-A-PORTER continues to own discovery, inspiration, exceptional curation, customer
- NET-A-PORTER creates exclusive, personalised experiences for its EIPs (Extremely Important People), with dedicated Personal Shoppers and invitation-only moments.
- PORTER, the editorial voice of NET-A-PORTER, entertains and inspires women through daily content, and tells the stories of incredible women across the globe.
- NET-A-PORTER is part of LuxExperience, the leading digital, multi-brand luxury group.
- NET-A-PORTER are now seeking a talented Personal Shopping Manager to join the team.
- Optimise every opportunity to grow customer base and acquire new high value clients for your personal shoppers Follow through on all new customer leads, introducing the brand and engaging the customer with the service and
- benefits to turn a prospect into a shopper Teamwork: Directly oversee a team of Personal Shoppers in North America Work closely with the rest of the Global Personal Shopping team to manage customer expectations around waiting lists for high demand items and maximise sales closed on waiting lists Support your team members in their absence to ensure customer service is never compromised and sales are not lost Partner with the Customer Care team to ensure high value customers issues are resolved swiftly and
- benefits that diversity brings to our workplace, our business and our customers.