operations
Posted Mar 16Client Operations Lead
at Pave Bank
MalaysiaRemote
Requirements
- experience in Client Success, Account Management, Client Operations, managing enterprise or fintech clients in complex operational environments. - Sector Background: Proven track record in a complex Banking/ Digital Banking, FinTech, SaaS, or Software. - Operational & Compliance Knowledge: Hands-on
- experience working within Risk and Compliance frameworks to manage client portfolios safely.
- - Global Mindset: Ability to manage international portfolios and work effectively across diverse, global teams.
- - Communication: Exceptional communication and negotiation skills, with the ability to influence internal stakeholders and external client leaders.
Experience
- Experience: 6+ years of progressive
Benefits
- - Languages: Fluent in English; Mandarin or any additional languages are considered a bonus.
- WHAT WE OFFER: - The opportunity to shape the future of programmable banking and define new standards for global business finance. - A mission-driven, diverse, and international team with deep domain expertise and a passion for innovation. - Competitive compensation and
- benefits package. - Equity in the company—so you're aligned with our growth and success.
Additional details
- ABOUT PAVE BANK The Client Operations team ensures our clients successfully adopt, operate, and scale using Pave’s banking platform.
- We sit at the intersection of clients, operations, engineering, and compliance, ensuring that our services are delivered reliably while continuously improving operational efficiency and client experience.
- Our goal is to ensure clients derive maximum value from Pave’s platform while maintaining the highest operational and regulatory standards.
- ROLE OVERVIEW As a Client Operations Lead, you will be responsible for managing the operational lifecycle of client relationships—from onboarding through ongoing support and operational optimization.