Clinical Support Specialist - Northeast Region

Responsibilities

• Collaborate with other medical and behavioral health clinicians to deliver successful telehealth care support.

Requirements

• experience through timely response and resolution of any administrative, medication or service management issues that may arise.
• experience for patients through the Bicycle Health app.
• Master our technology suite, including the Bicycle Health app, G-suite, Zoom, FreshWorks, Athena, among others to efficiently triage and resolve administrative and logistical tasks that support patient care.
• High school diploma or GED, or 2 years of relevant work experience
• experience delivering best-in-class customer service in an equivalent role (including but not limited to: patient experience, patient support, clinical support) in a telehealth setting
• Customer-first mentality, with high level of empathy and ability to think creatively to address roadblocks in real time.
• Tech Savvy: Quickly adapts to and masters new technologies, demonstrating agility in navigating digital tools and platforms.
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Experience

• Meet at least one of these requirements: 2+ years of
• experience delivering best-in-class customer service in a high-volume environment in which the majority of your day is spent helping customers (including but not limited to: hospitality, customer care in a consumer-facing company, retail) OR 2+ years of
• experience delivering best-in-class customer service in a care coordination, patient advocacy, or equivalent patient-facing role in a healthcare setting OR 1+ years of

Benefits