Technical Support Engineer - Adaptive Planning

Requirements

• We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most.
• The ideal candidate brings a background in SaaS support, a foundational understanding of programming, and proven
• experience supporting enterprise-grade web applications.
• On-Call: Participation in a global on-call rotation to provide weekend and holiday cover on an occasional basis. About You Basic
• experience in a Technical Support related role. 2+ years'
• experience as a support engineer with an enterprise cloud based software application
• Experience managing highly escalated cases across multiple enterprise customer accounts. Other
• Qualifications Excellent analytical skills and ability to come up with solutions / workarounds to complex problems Excellent written and verbal communication skills, combined with the ability to communicate with users at all levels and varying technical ability.
• Proactive, empathetic, team player who is responsive to customer needs and concerns Have attention to detail and deep understanding of support best practices
• Experience collaborating with internal development and/or QA teams, acting as a customer advocate. Previous
• experience or knowledge of finance and/or financial planning software applications or integrations Have these technical skills: Working knowledge of Linux, SQL, DBMS, and any of the following: Java, .NET, C#, or any other programming language Working with data formats such as XML and JSON Troubleshooting Web Services / APIs Troubleshooting full stack web applications Using ELK / any log aggregation tool to troubleshoot technical problems Attention to detail and accuracy Additional desirable skills:
• experience and skills, and educational qualifications, level of responsibility, demands of the role, work location and business need.

Experience

• Qualifications 5+ years'

Benefits