operations
Posted Mar 25People Operations Lead
San Francisco, United StatesOn-site
Responsibilities
- - Design and own Shepherd’s performance management framework, including review cadence, calibration methodology, rating rubrics, and documentation standards - Evaluate, select, and implement a performance management platform (e.g., Lattice), including configuration, rollout, enablement, and ongoing administration - Build and scale a manager development program for Shepherd’s growing cohort of first-time and early-career managers, including training materials, playbooks, and feedback loops with leadership -
Requirements
- The infrastructure behind the AI boom — data centers, semiconductor fabs, renewable energy assets — has to be built and insured.
- Our AI performs the same underwriting workflows in seconds, and integrates real-time data from construction technology partners — Procore, Autodesk, OpenSpace, DroneDeploy, and others — to see risk as it actually exists, not just as it was reported on a static form.
- experience working in PEO-managed environments and with performance management tools like Lattice (or similar) - You’re a self-starter who thrives in ambiguity and takes ownership of defining and driving the work - You’re highly organized and detail-oriented, able to manage multiple priorities as the company scales - You’re an excellent communicator, able to navigate complex or sensitive situations with clarity - You lead with ownership, integrity, and accountability, and build people programs that reflect
Benefits
- WHAT WE DO Shepherd is an AI-native commercial insurance platform transforming how high-hazard industries get covered.
- We're pursuing the most ambitious technical vision in commercial insurance: fully autonomous underwriting.
- We're building: - Faster decisions - Smarter, more accurate pricing - Better risk outcomes for insureds who invest in safer practices We're not just modernizing insurance products.
- benefits administration, and compliance across a multi-office footprint - Serve as a trusted partner to managers and employees on day-to-day people questions, surfacing issues early and resolving them with the appropriate urgency YOU WOULD BE OUR DREAM CANDIDATE IF… - You have 7+ years of HR / People Operations experience, including time at a high-growth startup - You’ve built core people programs from scratch, such as performance frameworks, compensation bands, or manager development - You've designed and