other
Posted 1 weeks agoIT Associate
at Braze
New York City, United StatesHybrid
Responsibilities
- Support macOS and iOS hardware and printer configuration/troubleshooting.
- Troubleshoot hardware and software issues, supporting our Mac endpoint deployment
- Support account provisioning and de-provisioning via Okta and Google Workspace
- Write knowledge base how-to articles to support and educate employees
- Manage our deployed computers, and mobile devices via Kandji and Google MDM
- Manage the procurement of IT hardware and software
Requirements
- We also expect this position to be able to support basic network connectivity at our office, conduct audits of conference room equipment and ordering and maintaining an inventory of IT assets.
- Basic troubleshooting of wired and wireless networks WHO YOU ARE
- A self-starter ability to multitask, prioritize issues based on severity and work independently
- Ability to communicate clearly with users directly via email, chat, and video conferencing
- Ability to troubleshoot and administer Apple computers and mobile devices
- Basic understanding of wired and wireless networks •
- Experience with Google Meet and Zoom device configuration and troubleshooting
- Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement.
- Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
- OUR AI-POWERED BRAZE RECRUITMENT PROCESS
- To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process.
- This includes using AI to analyze the experience, skills and
- We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes.
- Depending on where you are located, you may have the right to request further information about how AI is used in our recruitment process, to opt out of AI-assisted review, to request a manual review of any decision made or to contest a decision.
Experience
- 3-5 years of providing technical support
Benefits
- We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
- For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $75,000 and $80,000/year with an expected On Target Earnings (OTE) between $83,000 and $88,000/year (including bonus or commission).
- Competitive compensation that may include equity
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran.
Additional details
- At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
- To flourish here, you must be prepared to set a high bar for yourself and those around you.
- There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
- Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
- If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back.
- If Braze sounds like a place where you can thrive, we can’t wait to meet you. WHAT YOU'LL DO
- Braze is seeking an Information Technology Associate to join our team to provide technical assistance to our employees.
- This role will involve fulfilling requests at our service desk.
- Common support requests include provisioning/de-provisioning of accounts and hardware.
- This position will require being in the office 5 days per week (with occasional travel to other office locations). Responsibilities: