customer support
Posted YesterdayDirector, InterSYNC Implementation Support Lead
at Webster Bank
Remote
Responsibilities
- Coordinate files between client / interSYNC / Webster Bank / other external parties where needed.
- Lead efforts in establishing E-Treasury account across Webster verticals.
- Confirm SLA deadlines and ensure completion within agreed upon timeframe.
- Train client in system functionality, including timing, reporting, and maintenance processes.
- Perform successful handoff to Operations and Relationship Management team after account has been opened.
- Maintain accurate and complete documentation for business requirements, operating procedures and implementation artifacts for audit.
Requirements
- Experience in project management.
- Understanding of cash management space including operational best practices Exceptional organizational and record keeping skills.
- Ability to multitask in fast-paced environment.
- Exceptional problem-solving skills with a strong sense of ownership Confident at working independently, with ability to self-start with minimal supervision. Education
- Qualifications Bachelor’s Degree in Arts/Sciences (BA/BS) required Experience
- experience and product knowledge required 8-9 years Years of relatable client facing
Experience
- Qualifications 8-9 years Years of business
Benefits
- experience required The estimated salary range for this position is $130,000.00 to $140,000.00 USD annually.
- Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location.
- In addition, this position is eligible for incentive compensation. #LI-JG1 Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers that are committed to sustaining an inclusive environment.
Additional details
- If you’re looking for a meaningful career, you’ll find it here at Webster.
- Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals.
- As a leading commercial bank, we remain passionate about serving our clients and supporting our communities.
- Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.
- Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work! The Implementation Support Lead will be responsible for day-to-day oversight of all new Bank and Broker Dealer implementations and onboarding across all interSYNC verticals.
- This individual will be charged with coordinating efforts across groups to ensure the accounts are opened expeditiously.
- What you will do Facilitate client contract execution - coordinate effort between business / legal / client. Submit new relationship
- Complete account opening documentation / due diligence required for new account establishment.
- Liaison between Bank and Broker Dealer to ensure accurate and timely completion of account opening.
- Open client depository accounts within interSYNC system.