sales
Posted 7 hours agoConsumer Care Sleep Coach - Sales and Customer Service
at ResMed
Sydney, AustraliaHybrid
Requirements
- experience in customer service or contact centre roles Strong communication and active listening skills A customer-first mindset with high emotional intelligence Ability to manage multiple systems and priorities in a busy environment Confidence working toward KPIs and performance targets Strong problem-solving skills and resilience with challenging interactions Highly regarded:
- Experience in healthcare, medical devices or sleep therapy Salesforce or CRM system experience Complaint handling
- experience Working arrangements Hybrid role: currently on-site Tuesday and Wednesday (subject to change) Full-time hours with Monday–Saturday roster (Saturday rotation required) Onboarding and initial training conducted on-site (virtual support available if needed) Flexibility required to support customer needs across extended hours Why join Resmed?
Benefits
- As a Consumer Care Sleep Coach , you’ll play a vital role in guiding customers through their sleep health journey — combining customer care, sales expertise and empathy to deliver meaningful health outcomes.
- Global leader in health technology and sleep solutions Purpose-driven work that genuinely improves lives Structured training and ongoing development Supportive, inclusive team culture Career growth opportunities across ANZ and globally Competitive salary and performance incentives Interested?
Additional details
- Consumer Care Sleep Coach - Sales and Customer Service Hybrid | Based in Sydney (On-site at Bella Vista Tue & Wed) Full-time | Monday–Saturday roster (Saturday rotation) Make a real impact in people’s lives At Resmed, we help millions of people sleep better, breathe better and live better.
- You will be responsible for achieving individual and team-based KPIs, including conversion rates, revenue contribution, and customer satisfaction outcomes."
- About the role This hybrid role sits within our Consumer Care Centre (CCC), where you’ll support customers across multiple digital and phone-based touchpoints.
- You’ll also focus on guiding customers through their trial-to-purchase journey , helping them build confidence in their therapy and supporting them in transitioning to long-term solutions. Key
- responsibilities Customer Care & Support Deliver “Gold Standard Customer Service” across inbound and outbound channels (phone, email, chat, social) Provide first-contact resolution wherever possible with empathetic, professional support Assist with therapy guidance, troubleshooting, appointment bookings and general enquiries Confidently manage complaints and complex customer scenarios with a solution-focused approach Sales & Customer Journey Drive trial-to-purchase conversion by nurturing customers
- You understand that great experiences help build the right mindset which in turn drive consistent behaviours and strong results.
- If you’re ready to combine your sales expertise with meaningful customer care, apply now and help people achieve better sleep and better health.
- #hybrid Joining us is more than saying “yes” to making the world a healthier place.
- It’s discovering a career that’s challenging, supportive and inspiring.
- Where a culture driven by excellence helps you not only meet your goals, but also create new ones.