engineering
Posted May 8Senior IT Support Engineer
Delhi, IndiaHybrid
Responsibilities
- - Support and further develop the ITSM tool (currently JIRA/Confluence) to design, improve, and automate workflows, identify consolidation opportunities for streamlining how activities are performed across teams, and work with key stakeholders to increase efficiencies and productivity.
- - Collaborate with the IT Service Manager to ensure effective service desk performance and SLA adherence.
- - Identify and implement service improvements, automation initiatives, and process optimisation opportunities.
- - Ensure high standards of documentation, knowledge sharing, and technical governance.
- - Support IT asset lifecycle management and oversee complex provisioning and access control activities.
- - Build strong relationships across Technology and business teams to ensure IT services align with organisational needs.
- Where applicable, Senior IT Support Engineers may also: - Provide line management to IT Support Engineers. - Conduct regular 1-2-1 meetings and ongoing performance conversations. - Set clear, challenging objectives and support professional development. - Foster a high-performance, collaborative, and accountable team culture.
Requirements
- experience and deep technical understanding of the Microsoft Office 365 suite and related enterprise technologies.
- experience in IT support roles within enterprise environments. - Advanced troubleshooting skills across Microsoft 365 and end-user technologies. -
- Experience mentoring or leading other IT engineers. - Strong understanding of ITSM principles and service improvement methodologies. - Ability to balance operational support
Benefits
- benefits are designed with you in mind: - Full onboarding support and continued development opportunities - Options for flexible working - Regular social activities - Pension contributions - Discretionary bonus scheme - Private health cover - Life assurance - Family friendly policies including enhanced Maternity & Paternity leave Don’t tick every box? Don’t worry if you don’t have all the skills or