Sr Technical Customer Success Manager (French speaking, 12 mth FTC)

London, United KingdomOn-site

Responsibilities

Champion the needs of the market and serve as internal advocate for customers
Champion Health Awareness: proactively detects changes in customer engagement, sponsor changes, and data drift before they become churn signals, ability to identify signals and action on them

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences.
With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever.
They bring expert-level Amplitude product knowledge and deep fluency in customer technical ecosystems — data foundations, taxonomy, instrumentation patterns, MCP integrations, and architecture — using that context to deploy use cases, close adoption gaps, and prescribe what good looks like at each maturity stage.
Gain a deep understanding of the business needs of your clients and how Amplitude provides value in driving to those outcomes to plan and deliver value based business reviews with client executives
Ecosystem, AI and Data Fluency : Comfortable with Amplitude data architecture, taxonomy design, instrumentation methods, and AI/agent setup and workflows - enough to unlock desired use cases, diagnose problems and guide supporting teams (CSA, Partner, etc)
Hands-on Product Expertise : review dashboards/agents live with customers, runs AI analytics sessions/workbooks, co-configures Amplitude agents, understand the customer business context and identify growth opportunities
AI Innovation & Proficiency: Constantly innovate to embed AI in day-to-day workflow to improve efficiency and customer outcomes Experiment, iterate and share best practices.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions.
We have a current opening for a maternity leave cover on a 12month fixed term contract.