healthcare
Posted Jun 8Sr. Clinical Research Specialist - Site Ops
Cambridge, Ma Or New York, United StatesHybrid
Responsibilities
- Manage and strengthen relationships with assigned customer research sites, serving as a trusted advisor and primary point of contact for clinical research operational support.
- Assess site workflows, identify operational gaps, and provide strategic recommendations to improve study execution, patient recruitment, retention, and overall site performance.
- Lead customer onboarding, implementation, and training initiatives to ensure successful adoption and utilization of Iterative Health products and services.
- Develop customized training programs, process maps, workflow tools, and best-practice resources tailored to customer needs.
- Monitor customer engagement, product adoption, and site performance metrics, proactively identifying opportunities for optimization and expansion.
- Collaborate cross-functionally with Product, Clinical Operations, Customer Success, and Commercial teams to improve customer outcomes and support business objectives.
- Mentor and provide guidance to team members as needed.
Requirements
- By combining deep expertise in clinical trials with cutting-edge AI, we empower research teams and study sponsors to expand and expedite access to novel therapeutics for patients in need.
- At Iterative Health , we are transforming clinical research through the power of AI, technology, and human expertise.
- As a Senior Clinical Research Specialist, you will serve as a strategic partner to clinical research sites utilizing Iterative Health's services and AI-powered solutions.
- Serve as a subject matter expert on clinical research workflows, gastrointestinal clinical trials, and the application of Iterative Health services and AI solutions.
- Bachelor's degree in a scientific, healthcare, or related field.
- experience supporting Phase II-IV pharmaceutical-sponsored clinical trials.
- Strong understanding of clinical trial startup activities, feasibility assessments, regulatory requirements, informed consent processes, patient recruitment strategies, and study conduct.
- Deep knowledge of Good Clinical Practice (GCP), ICH guidelines, FDA regulations, and industry best practices.
- Proven ability to independently manage customer relationships and influence stakeholders across multiple levels of an organization. •
- Highly organized with the ability to manage multiple projects, priorities, and deadlines simultaneously.
- Ability to thrive in a fast-paced, evolving environment and navigate ambiguity effectively.
- experience supporting IBD or gastrointestinal clinical trials. •
- Experience working with research site networks, CROs, sponsors, or clinical trial technology companies. •
- Experience with CTMS platforms such as RealTime, Clinical Conductor, CRIO, Florence, or similar systems.
- Strong understanding of inflammatory bowel disease (IBD), gastroenterology research, and endoscopic clinical endpoints. •
- Experience delivering formal training programs, process improvement initiatives, or operational consulting to clinical research sites. •
- Experience supporting technology-enabled or decentralized clinical trial solutions.
Experience
- Minimum 5 years of clinical research experience, including at least 3 years as a Clinical Research Coordinator, Lead CRC, Research Manager, or equivalent role. Extensive
- 5+ years of Clinical Research Coordinator
Benefits
- Comprehensive medical, dental, and vision coverage, with up to 80% of premiums covered by Iterative Health
- Unlimited PTO, 12 company holidays, and a company-wide shutdown between Christmas and New Years
- 401(k) program with a company match of up to 3% (up to $3,000 annually)
- Weekly in-office lunch benefit every Tuesday
- 100% company-paid short-term and long-term disability coverage
- Annual wellness and professional development stipend to support your health and growth
- New York pay range $85,000 — $105,000 USD
Contact
- experience more accessible to you, please contact CandidateAccommodations@iterative.health.
Additional details
- Iterative Health is a healthcare technology and services company powering the acceleration of clinical research to transform patient outcomes.
- The Iterative Health Site Network is a premier network of 100+ clinical research sites across the US and Europe, accelerating the path to market for novel therapies.
- Iterative Health is a healthcare technology and services company powering the acceleration of clinical research to improve patient outcomes.
- Through the Iterative Health Site Network — a premier network of 100+ clinical research sites across the US and Europe — we help expand and expedite access to novel therapeutics for patients in need.
- Leveraging your deep clinical research expertise, you will help optimize site operations, improve trial execution, increase patient enrollment, and drive adoption of Iterative Health's products and services.
- This highly collaborative, customer-facing role combines clinical research operations, consultative support, training, and technology adoption.
- You will work directly with investigators, research coordinators, and site leadership to implement best practices and maximize research performance across clinical trial programs.
- Partner with site personnel to support study startup activities, patient screening strategies, enrollment initiatives, and randomization support.
- Collect, analyze, and communicate customer feedback, operational insights, and product enhancement opportunities to internal stakeholders.
- Represent Iterative Health at customer meetings, industry events, and professional conferences.