product
Posted 1 weeks agoStaff Product Manager – Voice AI
at HighLevel
IndiaRemote
Responsibilities
- driven outbound calling for lead follow
Requirements
- powered voice agents that can answer inbound calls, hold natural conversations, collect customer information, book appointments, trigger workflows, send post
- call summaries, and support both phone
- heavy industries, and the real operational jobs that VoiceAI must perform: answer calls, qualify leads, route conversations, book appointments, follow up, summarize outcomes, and help businesses scale without adding headcount. This is not a generic AI PM role. This is a hands
- on, technically fluent, customer
- obsessed product leadership role for someone who can build a reliable, scalable, commercially meaningful AI voice product inside a complex, high
- based calls, up to 1,000 outbound VoiceAI calls per location per day, and time
- based scheduling between 8 AM and 8 PM based on the contact’s phone
- number timezone. Improve agent setup and time
- value: Simplify agent creation, phone number assignment, prompt configuration, knowledge base selection, working hours, call actions, testing, and deployment so agencies can launch high
- quality VoiceAI agents for clients quickly. Drive call quality, reliability, and trust: Improve latency, interruption handling, speech recognition, natural conversation quality, escalation logic, call summaries, transcripts, recordings, and post
- call workflows. Deepen CRM and workflow integration: Ensure VoiceAI can update contact records, trigger workflows, generate summaries, collect structured fields, and feed downstream automation. VoiceAI currently supports post
- call workflow triggers, email notifications, call summaries, contact information, transcripts, and actions taken. Build VoiceAI as a platform capability: Advance public APIs, webhooks, call logs, agent configuration APIs, action APIs, voice catalog APIs, and developer
- facing extensibility so agencies and developers can build repeatable voice agent solutions at scale. Support multilingual and brand
- language configuration and a voice library, and voice cloning is currently available in Labs for creating on
- speech, latency, call routing, retries, failure handling, observability, and infrastructure scalability. Work with design to simplify VoiceAI setup, agent testing, debugging, prompt management, call review, and performance reporting. Build strong integrations between VoiceAI, Contacts, Conversations, Calendars, Workflows, Opportunities, Payments, Knowledge Base, Custom Values, and AI Employee. Improve the quality of AI agent behavior through better prompts, guardrails, prompt evaluation, knowledge retrieval, call simulations, QA workflows, and customer feedback loops. Define instrumentation across activation, agent creation, test calls, phone number assignment, first successful call, call completion rate, booking rate, human escalation rate, workflow trigger rate, outbound answer rate, transcript quality, cost per successful outcome, revenue, retention, and support ticket trends. Partner with Product Marketing on positioning, GTM, use
- case packaging, launch readiness, help docs, enablement, and agency
- call recovery, basic routing, and follow
- up. Outbound VoiceAI becomes a scalable and trusted workflow action for follow
- offs, and scalability. Strong systems thinking: able to connect VoiceAI with contacts, calendars, conversations, workflows, opportunities, knowledge base, billing, permissions, and reporting. Clear understanding of SMB and agency
- led SaaS models. Bonus if the candidate has built products for agencies, local businesses, franchises, or multi
- location customers. Strong customer empathy and ability to translate messy real
- offs, interpret product usage, and separate noisy feedback from real product problems. High ownership and execution velocity. Comfortable operating in a fast
- context environment. Excellent written and asynchronous communication skills. Can write clear PRDs, crisp trade
- based pricing, AI cost management, fair
- use policies, or gross
- sensitive AI products. Hands
- on familiarity with product performance metrics such as latency, completion rate, containment rate, escalation rate, answer rate, booking conversion, support ticket rate, P95/P99 performance, and cost per successful outcome.
Additional details
- About us HighLevel is an AI powered business operating system that gives agencies, entrepreneurs, and SMBs the infrastructure to build, automate, and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value. By centralizing conversations, automation, intelligence, and customer operations into one system, we help businesses move faster, reduce complexity, and execute efficiently. Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily, with 250 terabytes of distributed data, 250+ microservices, and over 1 million domain names supported. The architecture is built for performance, resilience, and long term scalability. Our people With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home. Our impact Every month, HighLevel enables more than 1.5 billion messages, 200 million leads, and 20 million conversations for more than 1 million businesses. Behind those numbers are agencies, entrepreneurs, and SMBs building independence, expanding opportunity, and creating measurable impact. We’re proud to be a part of that. Learn more about us on our YouTube Channel or Blog Posts Why This Role Exists Voice is one of the highest intent customer interaction channels for SMBs. Missed calls, delayed follow