Customer Support Specialist, German (Weekend Shift)

Dublin, IrelandHybrid

Responsibilities

Diagnose software issues and resolve escalated customer complaints engage using established processes
Document troubleshooting and problem resolution steps

Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations.
Develop an in-depth knowledge of the Klaviyo platform
Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Who You Are:
You'll have a track record of finding creative solutions to unique problems and love supporting customers in a collaborative way. Must-Haves
Ability to work weekends (available shifts include Tuesday-Saturday or Sunday-Thursday) 1+ years
experience working in a customer-facing role (ideally where you’ve successfully troubleshooted and resolved software/ SaaS issues)
You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast.
You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
Flexibility to work varied shifts (occasional 8am - 4pm or 10am - 6pm alongside standard 9am - 5pm)
Experience troubleshooting: APIs, integrations, HTML/ CSS/ JavaScript, or networking basics (DNS, IPs)
Background in MarTech SaaS, email deliverability, or e-commerce platforms
Familiarity with tools like Zendesk, G-Suite, or similar
Klaviyo Product Certification (can be achieved after joining)

Our salary range reflects the cost of labour in the country where the job post is advertised.
The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Base Pay Range in Local Currency: €40.000 — €60.000 EUR

Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day.
We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements.
If you’re a close but not exact match with the description, we hope you’ll still consider applying.
The role: Customer Support Specialists (called Product Experts at Klaviyo) are a critical part of our future success, and our growing PE team is based in our Dublin office, which has quickly become a thriving hub for our EMEA operations.
We take the success of our customers incredibly seriously.
Provide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email and live chat
Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies
Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)
Communicate thoughtfully and effectively with all Klaviyo customers
We’re looking for individuals who thrive in challenging situations and brings a positive, self-driven attitude.