Customer Benefit Advisor I (On-Site)- Columbia

United StatesOn-site

Requirements

In addition to providing excellent customer service in accordance with established standards, incumbents will need to demonstrate proficiency in individual metrics (i.e. accuracy, post-interaction surveys, average handle time, after call work, schedule adherence, etc.) that are in line with pre-set expectations and drive results for the Customer Contact Center.
Highschool diploma or GED required.
Successful completion of Contact Center training program, including demonstrating phone proficiency and passing required knowledge checks.
Excellent verbal and written communication skills with the ability to flex your communication style to best meet the needs of customers.
Strong computer and multi-tasking skills as well as the ability to confidently work in multiple systems with dual monitors.
Familiarity with Microsoft applications such as Outlook, Word, and Excel.
An excellent work ethic and ability to adapt and work successfully in a continually changing environment.

To enable this, we provide: Award-winning culture Inclusion and diversity as a priority Performance Based Incentive Plans Competitive
benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability Generous PTO (including paid time to volunteer!) Up to 9.5% 401(k) employer contribution Mental health support Career advancement opportunities Student loan repayment options Tuition reimbursement Flexible work environments *All the
Help us help others, and join Team Unum today! General Summary: Minimum starting hourly rate is $21.00.
experience be in the insurance/healthcare/medical/financial field or equivalent area.
The base salary range for applicants for this position is listed below.
Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience. $36,000.00-$62,400.00 Additionally, Unum offers a portfolio of
benefits and rewards that are competitive and comprehensive including healthcare
benefits (health, vision, dental), insurance
benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All

When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee
benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments.
And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally.
benefits listed above are subject to the terms of their individual Plans .
And that’s just the beginning… With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers.
Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team.
This role is based at our Columbia corporate office.
The Customer Benefit Advisor (CBA) I is the entry level in a three-level career path.
A CBA I is a critical first point of contact for our customers.
To be successful in this role, the incumbent is responsible for demonstrating exceptional customer service for business serviced by Unum/Colonial Life.