Customer Support Consultant

Gangnam Korea, South KoreaOn-site

Requirements

EDUCATION: High School diploma or equivalent combination of education and
experience required. Associates degree, Bachelors degree or equivalent preferred. REQUIRED SKILLS AND ABILITIES: High quality customer facing inter-personal skills, with
experience working with customers and maintaining good customer relationships.
Phone skills, with ability to establish rapport.
Organized with ability to multi-task.
Ability to work independently and as part of a team.
Communication skills, both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner.
Personal computer skills, including Microsoft Office.
May be required to lift, move and carry up to 50 pounds.
Ability to communicate verbally on phone and in person.
Fluency in the English language.
Work typically involves prescribed processes with opportunity for creativity and judgment within established procedures with a moderate degree of supervision.

RESPONSIBILITIES: Provides customer technical support for one or more Company products or services, including pet and other animal health care-related products for veterinarians, medical diagnostic and water-testing equipment and other products and services.
Specific vision abilities required include close vision, color vision, depth perception, and the ability to adjust focus.
Hearing acuity sufficient to effectively communicate with customers and Employees via telephone and in person.
At IDEXX, you will be supported by competitive compensation, incentives, and

JOB SUMMARY Performing variety of customer service activities for internal and external customers, providing information, resolving issues and ensuring customer satisfaction.
Responding to customer phone and other communications, addresses questions/issues/problems/concerns. PRIMARY DUTIES AND