engineering
Added 4 hours agoTechnology Operations Engineer III (Senior System Administrator)
at Pax8
PhilippinesOn-site
Responsibilities
- What you’ll be doing? Lead complex incident resolution: Own and resolve complex, high‑impact incidents across enterprise platforms, applications, networks, and end‑user systems.
- Lead incident triage: assess impact and urgency, set priorities, coordinate responders, and clearly communicate progress to users and stakeholders.
- Keep platforms stable, secure, and reliable: Oversee advanced operational activities such as maintenance, patching, backup validation, access control, monitoring, and alert tuning.
- Drive cross‑functional improvement: Partner with other Technology teams, service owners, and business stakeholders to refine workflows, processes, and system behaviours for more reliable service delivery.
- Build capability and share knowledge: Create and maintain high‑quality operational documentation: knowledge base articles, runbooks, SOPs, and automation scripts.
- Ensure documentation is accurate, current, and easy to use so engineers can resolve issues faster and more consistently.
- Mentor Level I & II engineers – sharing expertise, reinforcing standards, and helping uplift the overall capability and confidence of the team.
- Lead by example: Stay current on modern technologies, tools, and best practices in technology operations and service management.
- Support a culture of continuous improvement, accountability, and high‑quality service delivery.
Requirements
- Employees are required to attend the office.
- experience with at least 8 years in technology operations or engineering, supporting complex enterprise environments.
- Strong Microsoft Modern Workplace skills — including Entra ID (Azure AD), Intune, SSO/Enterprise Apps, Teams, and SharePoint.
- Cloud platform capability across Azure and/or AWS, with confidence diagnosing large‑scale, cross‑system issues.
- Familiarity with automation tools like Terraform, Ansible, Puppet, Chef, or CloudFormation.
- Experience working in cross‑functional teams with Agile or Waterfall methodologies and tools like Jira, Azure DevOps, or ServiceNow.
- Solid understanding of cloud security best practices and comfort working in a fast‑paced, evolving environment.
- Nice to have: Bachelor’s degree in a relevant discipline or equivalent practical experience.