other
Posted 1 hour agoSenior Technical Account Manager (Austin, Seattle, Denver)
at LazyApply
Hybrid
Responsibilities
- Build and maintain strong cross-functional relationships with Product, Engineering, Account Executives, Customer Success, Professional Services, and Partners to support every phase of the customer journey.
- Collaborate with internal teams to ensure high customer satisfaction, delivering world-class technical support and advocacy.
- Develop and maintain a rolling Technical Risk & Gap Register for each enterprise account, tracking architectural drift, legacy configurations, and emerging security threats, while prioritizing remediation paths with customer stakeholders.
- Conduct Quarterly Support Reviews, including SLA adherence, incident reviews, and deep-dive analysis of top ticket drivers, as well reviewing future-state resilience, capacity planning, and proactive feature adoption.
- Ensure timely resolution of support tickets, working with backend teams as needed.
- Establish continuous drift-detection workflows to ensure customer configurations don't deviate from established security baselines, compliance standards, or optimal performance thresholds.
- Utilize AI-powered analytics to conduct proactive configuration health checks and architectural reviews, identifying systemic risks and providing strategic infrastructure optimization recommendations.
- Deploy AI-assisted incident management tools to enhance communication precision, including real-time impact assessment, automated status updates, and rapid synthesis of complex technical event details.
Requirements
- As a result, they see significant improvement in performance and a decrease in spam and other attacks.
- We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools.
- Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up.
- If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
- experience for Cloudflare users, ranging from individual developers to Fortune 500 enterprises.
- experience for Cloudflare’s largest Enterprise customers, ensuring smooth operations and proactive technical guidance.
- For TAMs specializing in Network Services, you will focus on optimizing customer Cloudflare configurations, ensuring the reliability and security of their network infrastructure. Key Responsibilities
- Leverage AI-driven tools and workflows to optimize daily operations, including incident summarization, case prioritization, and automated handover documentation, to increase team productivity and focus on strategic customer advocacy.
- Maintain a comprehensive understanding of customer environments and Cloudflare deployments, ensuring proactive issue resolution and long-term optimizations.
- Act as a point of escalation during business hours and provide backup support for global TAMs in other time zones.
- Ability to work one weekend per month.
- Streamline the creation of technical documentation—including HLDs, LLDs, and post-incident reports—by leveraging AI workflows to ingest and summarize technical data, ensuring consistent, high-quality deliverables.
- Strong understanding of networking concepts, including Layer 7 technologies and routing protocols such as BGP, OSPF, IPSec, and GRE. •
- Experience with security technologies (Firewalls, IPS, DDoS mitigation, WAF).
- Knowledge of system integration, multi-vendor environments, and data center deployments.
- Proficiency in diagnostic and troubleshooting tools (traceroute, WireShark, dig, cURL).
- Familiarity with the OSI Model, proxies, application & network security.
- experience in a customer-facing, technical support, or account management role.
- Proven ability to work with Fortune 500 companies and senior leadership.
- Strong problem-solving skills, ability to work independently, and handle multiple priorities.
- Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
- Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
Benefits
- This role is an exciting opportunity to be at the forefront of Cloudflare’s Enterprise customer experience, helping businesses optimize their network performance and security while shaping the future of our products. Compensation
- Compensation may be adjusted depending on work location.
- For Seattle based hires: Estimated annual salary of $126,000 - $158,000
- For Denver based hires: Estimated annual salary of $114,000 - $143,000 Equity
- This role is eligible to participate in Cloudflare’s equity plan. Benefits
- benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our
- Health & Welfare Benefits
- Medical/Rx Insurance Dental Insurance Vision Insurance
- On-demand mental health support and Employee Assistance Program
- Global Travel Medical Insurance Financial Benefits
- Short and Long Term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan
- Employee Stock Participation Plan Time Off
- Flexible paid time off covering vacation and sick leave
- Leave programs, including parental, pregnancy health, medical, and bereavement leave
- All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
Contact
- Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.
Additional details
- At Cloudflare, we are on a mission to help build a better Internet.
- Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.
- Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.
- Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request.
- Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
- At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with.
- The Technical Account Team plays a crucial role in ensuring a seamless
- By providing expert technical support and resolving complex issues across multiple channels, the team enhances customer satisfaction and drives product improvement.
- At Cloudflare, Technical Account Managers (TAMs) serve as trusted advisors, delivering high-touch technical guidance and advocacy for our top Enterprise customers.
- Acting as the eyes and ears of the company, TAMs capture valuable customer insights to influence service enhancements and future product development. What You'll Do