Sales Associate/Bike Mechanic

On-site

Responsibilities

Develop your sales and customer service skills through training, role-playing, and on-the-job experience.
Make customer-focused decisions and do the right thing to create positive experiences.
Maintain Trek University Guide Status by completing required training modules.
Maintain visual merchandising standards: product placement, pricing, and restocking.
Conduct weekly Cycle Counts to ensure inventory accuracy.
Assemble or pre-assemble bicycles and prep bikes for service by the workshop team—bike mechanic expe rience is highly valued.

While sales and customer service are your primary focus, this all-rounder role will also give you the opportunity to support our technical team and build skills in bike mechanics—experience in this area is highly regarded.
Product Knowledge Learn about Trek bikes, components, apparel, and technology.
What We’re Looking For You don’t need to be a bike expert—but you should bring energy, curiosity, and a desire to learn. Mechanical
experience in bicycle assembly or service is highly regarded Ready to Ride with Us? If you're energetic, adaptable, and passionate about helping people, we want YOU on our team.

Competitive Pay and Bonus Opportunities Supportive, Team-Driven Culture Ongoing Training and Career Development Wellness and Mental Health Focus Exclusive Staff Discounts Community Involvement Fun, Energetic Work Environment
experience is a bonus but not essential.
You bring: A positive, can-do attitude Strong communication and teamwork skills Drive to grow and learn through feedback Problem-solving ability and customer-first thinking Attention to detail and reliability Basic computer proficiency Bonus: Prior

Apply now and become part of the Trek Family! Learn more about us: https://www.trekbikes.com/b2b/au/en_AU/careers/ Trek is an equal opportunity employer, committed to diversity and inclusion in the workplace.

Come and join the Trek Family, where we make only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes.
Are you ready to take the next step in your retail career and be part of something bigger? We're looking for a passionate, customer-focused Sales Associate with great energy and a love for helping others to create best-in-class experiences in our stores.
A Bit About Us At Trek, we're on a mission to change the world by getting more people on bikes.
As the leading global manufacturer, distributor, retailer, and wholesaler of cycling products, we tackle real-world problems—like urban congestion, pollution, obesity, and mental health—through the power of cycling.
We’re a family-owned, values-driven company that’s committed to professional development, building the best teams, and having fun while we do it.
We care deeply about our people, our products, and the communities we serve.
Why Trek? We offer more than just a job — we offer a career where you’re valued, supported, and given endless opportunities to grow.
Sales & Hospitality Use our Guide Sales Process to connect customers with the right bikes, gear, and services.
Utitlize Lead Lists to stay engaged with customers and drive sales.
Participate in daily huddles and debriefs to stay aligned with the team.