other
Posted May 11Principal Managing Partner
at Workday
London, United KingdomRemote
Responsibilities
- Champion Customer Success: Serve as the primary advocate for customer needs, proactively identifying and addressing challenges to ensure their success.
- Drive Strategic Alignment: Collaborate with the customer and internal teams to develop and implement a multi-year strategic roadmap that aligns with their business objectives and improves Workday's value proposition.
- Orchestrate Cross-Functional Collaboration: Lead a unified approach across Sales, Services, Product, and Marketing, ensuring flawless communication and a cohesive customer experience.
- Facilitate Executive Engagement: Arrange and participate in executive-level interactions, encouraging open dialogue and strategic alignment.
- Champion Innovation: Collaborate with Product teams to explore innovative solutions and incorporate client feedback into Workday's product roadmap.
- Ensure Operational Excellence: Coordinate the seamless execution of ongoing engagements, ensuring high-quality service delivery and customer happiness.
- Craft and implement strategic roadmaps that drive customer success and Workday growth.
- Foster a culture of proactive customer advocacy and outstanding service delivery.
- Expand Workday's footprint within accounts through strategic upsell and cross-sell opportunities.
- Drive customer self-sufficiency by ensuring a customer understands how to engage with our Customer
Requirements
- We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most.
- Experience organization and use the features of their Workday Success Plan Engage the appropriate workmates to support account planning and feature adoption strategies About You Basic
- experience of large account management, leading both account and delivery teams for software vendors or global SIs, with a demonstrable track record of success in the UK Public Sector. 5+ years of
- experience in consulting or professional services, preferably with enterprise software solutions. Proven track record of building and maintaining strong C-level relationships. Other