engineering
Posted Apr 21Senior Manager, Solutions Engineering
at LazyApply
On-site
Responsibilities
- Proven track record of successfully partnering with account executives and customer success teams to deliver solutions to customers.
- Facilitate knowledge transfer between SE teams.
- Ensure the team learns from the great ideas of single team members.
- Ensure mistakes are not repeated within the team.
- Develop strong relationships outside of SE organisation to aid in escalation of issues. (product/support/engineering/special projects/marketing/legal/etc).
- Maintain strong communication with Account Executives and Customer Success leads. Intra-Team Goals
- Maintain a culture of independence amongst team members while offering advice to team members on how to improve.
Requirements
- As a result, they see significant improvement in performance and a decrease in spam and other attacks.
- We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools.
- Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up.
- If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
- Supporting the personalised individual development plan for each team member, you will coach our SE colleagues in Switzerland to excel across the sales and technical disciplines necessary to support a successful team.
- This requires a broad set of services and associated knowledge of Internet performance and security technology.
- We recognise many of our team usually join us with one or two core domains of expertise, however key to success is the curiosity to maintain and develop new knowledge which is essential to keeping up with the high rate of product innovation at Cloudflare.
- In our aim to support your success, all the resources and training required to build a custom personal development plan to be effective for the role, will be provided.
- Ultimately, you are passionate about technology, have the ability to explain complex technical concepts in easy-to-understand terms, and you like coaching and teaching. Requirements
- experience in coaching, leadership skills or team management. Demonstrable
- experience in understanding and solving escalations, team issues or other management related scenarios.
- Proven knowledge of the enterprise market in Switzerland. Inter-Team Goals
- Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
- Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
Benefits
- All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
Contact
- Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.
Additional details
- At Cloudflare, we are on a mission to help build a better Internet.
- Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.
- Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.
- Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request.
- Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
- At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with.
- Cloudflare’s solutions engineering (SE) function is responsible for collaborating with clients from early-stage ideation through to planning for production.
- Being much more than an expert solely in Cloudflare’s services, our Solutions Engineers are expected to sit alongside our peers in our clients, and to contribute their energy, ideas and opinion on solving the hard problems we face in our industry today.
- Often this means deep work on the art-of-the possible (and sometimes being willing to put aside preconceptions on the impossible!). What you’ll do
- As a Solutions Engineering Manager, you set the cadence of the team’s communication, collaboration and culture.