customer support
Posted Apr 14Technical Support Specialist
at Attio
AustraliaRemote
Requirements
- Attio is the CRM built for the AI era.
- Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need.
- Advanced technical troubleshooting: Diagnose and resolve complex issues across Attio’s API (REST payloads, authentication, error handling), webhooks, SDKs, and integrations — identifying root causes rather than surface-level fixes.
- AI & integrations support: Troubleshoot MCP server connections and support customers integrating Attio into AI-powered workflows and toolchains.
- experience: Familiarity with tools such as Zapier, Make, or n8n — either supporting customers or building automations directly. AI & modern tooling curiosity:
- Experience with AI-powered workflows and emerging technologies.
Experience
- experience: 2+ years in a technical support or customer support role within SaaS, ideally in a startup or high-growth environment. Strong technical depth:
Benefits
- We've raised $116M from some of the world's best investors: GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A.
- WHAT WE OFFER - Equity in an early-stage tech company on an incredible trajectory - 12% Superannuation contribution - 25 days holiday plus local public holidays - Apple hardware - Enhanced family leave - Team off-site in fun places!
Additional details
- We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build.
- The team here brings sharp judgement, real craft, and the drive to do exceptional work.
- We're obsessed about the details and energized by the frontier.
- If you want to do the best work of your career, this is the right place.