Consumer Care Sleep Coach

Sydney, AustraliaHybrid

Responsibilities

Identify, manage, and convert sales opportunities by helping consumers find the right products and services to suit their needs.
Advocate and educate consumers on continued use of ResMed products throughout their sleep health journey to foster brand loyalty and consumer advocacy.
Maintain strong commitment to achieving weekly, monthly, and quarterly sales targets while consistently delivering excellent consumer experiences.
Manage interactions professionally, using problem-solving skills to address challenges and ensure consumer satisfaction. Let's talk about Qualifications and Experience Required

experience across all interactions and channels, aiming to meet consumer needs at the first contact.
experience in a fast-paced inbound or outbound telesales environment.
Proficient with technology including MS Office, CRM systems, and phone platforms.
Proven ability to meet and exceed sales targets. Preferred
Understanding of Australian Consumer Law related to retail and manufacturing.
Experience with Salesforce, Ring Central Phone Systems, and MYOB. Demonstrated
experience in handling consumer complaints effectively.
Adaptability to work various shifts, including weekends, and operate independently in a dynamic environment.

Consumer Care Sleep Coach Maternity cover contract 6months with potential extension 30.4hrs a week (4 days) One saturday a month with a weekday off in lieu Hybrid/remote work Job Summary This role focuses on guiding consumers through their sleep health journey by offering tailored solutions from our sleep health product range.
Based within ResMed’s Australian Consumer Care Centre, the position provides frontline support to new and existing consumers across Australia via phone, email, video call, SMS, social media, and live chat. Let's talk about Responsibilities

Proactively promote Resmed’s products, services, promotions, new releases, partnerships, and self-service options to consumers.
Take ownership of the consumer’s omni-channel experience, nurturing leads from initial inquiry through sales processing and after-sales support.
Participate in continuous improvement initiatives within the Direct to Consumer Channel and contribute to their implementation.
Strong written and verbal communication skills with active listening capabilities.
Joining us is more than saying “yes” to making the world a healthier place.
It’s discovering a career that’s challenging, supportive and inspiring.
Where a culture driven by excellence helps you not only meet your goals, but also create new ones.
We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.
If this sounds like the workplace for you, apply now! We commit to respond to every applicant.